Hulk Product Options
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,884)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage complex customer needs and dynamic product customization, especially useful for businesses offering handcrafted or personalized items. It features unlimited options per product, extensive customizability, and advanced tools like conditional logic, suitable for both retail and wholesale. The app is noted for its reliable performance and exceptional customer support, with a team that provides responsive assistance and custom coding. Merchants commend the app for significantly enhancing business processes and effectively meeting specific requirements.
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This app works great. Really easy to use and I like the fact that you can hide/show options based on conditions. I did run into a small issue during set-up but they were able to quickly go in and fix it within a day of submitting my support request.
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
It's a great app but the problem is that if you have a discount code on specific products or collections the discount code won't work. It only works when you set it up for the "entire collection". They also don't have a fix or plans to fix this. So it's great but this bug makes it useless :(
Don't spend time installing this if you are running product specific discount codes. It won't work.
Thank you for leaving us your feedback.
We are sorry that our app didn't make your expectations and hope that you will give us another chance in the future.
Fairly easy to setup and the app says it will do everything I needed, however it never worked! Despite having professional installation by a HulkApps developer, the custom options selected by my customers were never displayed on my orders. This meant reaching out to customers after they placed their orders to get the details - defeating the entire purpose of the app. I reached out for support and was told there was a coding issue and that another ticket had been opened on their backend. My ticket was then closed without any resolution. I reached out again to have my issue addressed and received a response that a new theme had been setup to fix the problem. This completely removed all the options from my page and made the app unusable on my website. I'm canceling my monthly subscription to this app since it has never worked and will be using a competitor's app.
We are very sorry to hear that our app didn't meet your expectations.
We always make a duplicate theme when resolving a coding issue so it doesn't interfere with any other code on your live store.
All you have to do is publish the duplicate theme and copy your orders onto it.
The installation is a great advantage for my business - handling custom options. The installation is a little complex but well structured. The feedback and response from the HULK team is 100% perfect. I am very satisfied.
Thank you for the perfect review. We appreciate your time and effort, truly.
We hope to continue meeting your expectations when it comes to our app features, as well as our customer experience service.
Have a great day ahead!
Good app and great service Recommend
Thank you:)
I am new with this app and I love how customizable everything is. The customer services is impeccable. I had issue (self caused) that was resolved within seconds so my deadline was not interrupted. I am very happy with their service.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
I use this app for my customers to be able to leave text for personalization. I just started setting up my site and couldn’t figure out how to attach the personalization option to specific items. The customer service I received was amazing!!! They sent me a step by step video of how to do exactly what I was needing to do. They even gave me some other suggestions for my shop just to be helpful! And they were super friendly!!
Hey there, thanks so much for the review; we're so happy to hear you're loving our suggestions and our app specialists were able to help you set up your options and option set just the way you wanted.
Please let us know if we can help with anything else!
I used this app to customize my products and facilitate clients being able to upload text, upload multiple files and provide special instructions before fulfillment. I was able to install the app without issue and began using it right away. The interface was intuitive however I did need to read a few help pages as there were more options than I had anticipated.
A note on customer service: The support team was epic! I described my issue and received a response right away. The issue was resolved by a developer/tech in less than 24 hours.
I have one minor issue that needs attention but I'm confident they will resolve that too given my experience thus far.
Good Job Hulk Team!
Aw! thank you so much for the awesome review you left us. We're so glad that we could match up to your expectations. Hoping to have you try other apps by HulkApps as well.
Let us know if you need anything and we will get it for you in no time. Thank you once again.
Tried out multiple product options app before and not only is the one the best, but the support is extremely responsive and helpful. Do yourself a favor and get this app!
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
This app was recommended to me by my website developer. It looked to have everything needed for what I wanted to do with product options. However, their support is awful. Worst support from an app that I have ever experienced.
I attempted to contact them on more than one occasion to ask to figure out why my export file comes as a link to a browser instead of an Excel file. They have failed to respond or provide any solution. Now that we were prepared to update all of the products uniformly, which we started a month ago, I will now have to start over and look for another app that will provide me the solutions I am looking for.
I am very disappointed and would not recommend this app to anyone.
Apologies for the inconvenience that happened to you.
We export files in the .xlsx extension and the default file open software is set to the Web Outlook (browser) instead of the Excel software on your computer. It has nothing to do with our app.
Customer satisfaction is our top priority so please give us a chance to prove and make you happy. Thank you!
In addition to this explanation we've asked our manager to contact you in hopes of amending the issue you were having.