Hulk Product Options

i use this app to add my customize option in my listing. if this will going good then i am thinking to purchase new version

works very badly (we do not know which product is selected with the color charts, the selection border no longer appears...), I was going to buy it ... I will abstain.

Works like a charm! Support team is also very responsive and accommodating when it comes to requests.

I cannot thank you enough for the support, they help install the app and they fix all the issues that I was facing.
Love your work and your support!

I used this app for just over a month and it has lost me $$$ in sales. I configured it and got the HULK team to check it over. They said it was configured correctly. The first order that was placed through it worked perfectly. Anything after that was a disaster. It was either not showing the add-ons at checkout, or it would, but then it wouldn't charge the customer for them. It resulted in a lot of heavily discounted purchases and me looking like a fool to my customers. I contacted the HULK team about 20 times in the past month and each time I did they told me it was all working perfectly and there was no issue (even though I am sending them failed orders and missing payment), each time they said they fixed it and didn't understand my issue.

The whole team lacks a customer service ethic and I'm pretty sure no one I spoke had English as a first language as their responses were always basic and really useless. I've just set up my theme and coded in the add-ons as I can't deal with this add on anymore.

It wouldn't have bothered me too much if the plugin just didn't work. But it's the fact the customer service team kept making out like I was the idiot as apparently it was working fine on their end. Just not on my end or for any of my customers apparently.

Loved this app when I first started using it. Then I realized when adding new products that the text boxes were no longer showing up on my website. I tried re installing it and that didn't work. I tried the automatic uninstall and that wouldn't work either. I finally deleted it so that I could try adding it back to see if that would work. Now when I try to add it back it says there is no page at that address. Very disappointed.

I asked and Hulk delivered. Super quick response and the team sorted out the problem before I explained what I needed them to fix. Really impressed with the communication too.

Don't even bother.

I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back.
I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up.

I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can.

It was written in English, and the work was a little complicated, but it was quick and polite support.