Hulk Product Options

Hulk Product Options

Reviews (1,902)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for complex product customizations, ideal for intricate items like personalized jewelry or whole animal cuts. It features a user-friendly drag-and-drop interface with options like text boxes, swatches, and conditional logic. The app is praised for enhancing product pages and supporting retail and wholesale operations. Customer support is noted for its responsiveness and 24/7 availability, significantly improving user experience and boosting sales.

March 11, 2021

Loved this app when I first started using it. Then I realized when adding new products that the text boxes were no longer showing up on my website. I tried re installing it and that didn't work. I tried the automatic uninstall and that wouldn't work either. I finally deleted it so that I could try adding it back to see if that would work. Now when I try to add it back it says there is no page at that address. Very disappointed.

Distressed Monster Boutique
United States
About 1 month using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

August 2, 2019

I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back.
I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up.

I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can.

Primitive Ritual
United States
About 2 months using the app
HulkApps.com replied January 19, 2022

Hi there!
Thank you for taking the time to write us your valuable feedback.
We are sorry our app did not meet your requirements then and hope that maybe in the future you will give us another chance.

Edited November 19, 2023

Don't even bother.

XtremeTeez
Japan
About 1 month using the app
HulkApps.com replied December 4, 2023

We're sorry to hear that you had a poor experience with our Hulk Product Options app. Our team at HulkApps is committed to providing the best possible service and we’re disappointed that we fell short in your case. If you faced any specific issues, or have suggestions, we'd appreciate it if you connect with our support team who're ready to assist you. We are making a note of your feedback and promise to work diligently on improving our app and services. Your feedback matters to us.

Best Regards,
HulkApps Team

November 29, 2021

It was written in English, and the work was a little complicated, but it was quick and polite support.

bmxshop.jp
Japan
1 day using the app
HulkApps.com replied December 8, 2021

Thank you for your kind words.
We take great pride in what we do!
Our team will be happy when they read your feedback.

Edited July 8, 2019

BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY.
They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored.

They have ignored all my requests to contact them and have closed my tickets without answering them.
Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them.

Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)

SquadCustoms
United States
About 1 month using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We would appreciate hearing out our manager who will be contacting you in regards to this review.

Edited June 27, 2018

After few weeks, bugs appeared and impossibility for tech support to take care. They simply did not know why! I spend a lot of time trying to find myself solutions, help come but 2 to 3 days later only by email, asking to ask the question with more details (or looked like they did not read the request up to the end, obviously). After multiple requests and more than a week to try to overcome this bug, I really regret, so much energy for nothing! If you are not ready to waste few weeks with a bad surprise at the end, don't bother with this App.

Want My Art
United States
About 1 month using the app
HulkApps.com replied March 11, 2019

We apologize that you had faced a lot of frustration trying to reach us and we understand you'd have uninstalled our app out of no choice.
We're just hoping you give us another chance, and our team will try their best to get you what you desire.

November 18, 2020

AWFUL CUSTOMER SERVICE
I have been emailing support for 4 weeks now to resolve why product options do not show on iOS devices, and still not resolved - no one replies or when they do they say its working when it clearly is not. AVOID THIS PRODUCT

Best In Show Trolleys
United States
About 1 month using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

November 29, 2018

After trying for a week to get color swatches to work I found this app. I wanted to apply color swatch options to my products. When I had a little trouble getting it to work properly I messaged customer service on what I could do to fix what I didn't like or what was broken. They responded within a few hours and in one day they fixed what I messed up. Stellar service and the changes are exactly what I wanted.

KD's Boutique
United States
1 day using the app
HulkApps.com replied March 8, 2019

Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.

July 9, 2018

I truly can not understand all the 5 star ratings for their Support Team: it took three days for them to even look at my site. In the end, they did nothing, ignored my questions and basically blew me off. But the app generally does work. However, their Installation Guide is not accurate and I will not be buying any apps from this team.

Premium Minerals
United States
About 1 month using the app
HulkApps.com replied March 11, 2019

That's something we are constantly working at improving. There might have been a misunderstanding on this particular incident, as most of our customers really appreciate our friendly and responsive support.

In an case, we sincerely apologize for the poor experience you had with us and hope you find our new and improved app worth giving a try :)

October 18, 2020

I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back

BBUBGREEKGIFTS
United States
About 1 month using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.