Hulk Product Options
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,908)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for efficiently managing complex product options on a single page, enhancing both the ordering process and user interface. Ideal for customizable products, it features unlimited options, conditional logic, and tools like swatches and tick boxes. The app is noted for its reliable performance and seamless Shopify integration. Customer support is often praised for responsiveness and handling advanced custom code requests.
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It was written in English, and the work was a little complicated, but it was quick and polite support.
Thank you for your kind words.
We take great pride in what we do!
Our team will be happy when they read your feedback.
BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY.
They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored.
They have ignored all my requests to contact them and have closed my tickets without answering them.
Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them.
Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We would appreciate hearing out our manager who will be contacting you in regards to this review.
After few weeks, bugs appeared and impossibility for tech support to take care. They simply did not know why! I spend a lot of time trying to find myself solutions, help come but 2 to 3 days later only by email, asking to ask the question with more details (or looked like they did not read the request up to the end, obviously). After multiple requests and more than a week to try to overcome this bug, I really regret, so much energy for nothing! If you are not ready to waste few weeks with a bad surprise at the end, don't bother with this App.
We apologize that you had faced a lot of frustration trying to reach us and we understand you'd have uninstalled our app out of no choice.
We're just hoping you give us another chance, and our team will try their best to get you what you desire.
AWFUL CUSTOMER SERVICE
I have been emailing support for 4 weeks now to resolve why product options do not show on iOS devices, and still not resolved - no one replies or when they do they say its working when it clearly is not. AVOID THIS PRODUCT
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
After trying for a week to get color swatches to work I found this app. I wanted to apply color swatch options to my products. When I had a little trouble getting it to work properly I messaged customer service on what I could do to fix what I didn't like or what was broken. They responded within a few hours and in one day they fixed what I messed up. Stellar service and the changes are exactly what I wanted.
Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
I truly can not understand all the 5 star ratings for their Support Team: it took three days for them to even look at my site. In the end, they did nothing, ignored my questions and basically blew me off. But the app generally does work. However, their Installation Guide is not accurate and I will not be buying any apps from this team.
That's something we are constantly working at improving. There might have been a misunderstanding on this particular incident, as most of our customers really appreciate our friendly and responsive support.
In an case, we sincerely apologize for the poor experience you had with us and hope you find our new and improved app worth giving a try :)
I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
Good service, they helped me to code Fulfillment request email notifications.
Their prices are excellent!!
Love It
Hey! We feel overwhelmed when merchants like you write us such kind words :) Thank you for taking the time to leave us this amazing review. Highly appreciated!
I had a problem with the price adding for personalization and was help IMMEDIATELY with a solution that worked like a charm. Great product and great service.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average order value while using Product Options!
I switched to this app from Bold Options and found it much more responsive, easier to use and manage. Bold would also throw a lot of errors. The support team from Hulk is thorough and responsive. Great job on that front. 2 things keeping it from being a 5
1 - It does not work with AJAX carts
2 - It doesn't allow for the use of the options creating invoices in the back end so you can only use it for customer facing operations. In our case those aren't game killers (although both would be fantastic) but if that is a requirement you will have to look elsewhere.
Hi there! Thanks for leaving us such an insightful review. We are thrilled that you loved your experience with HulkApps; We appreciate the kind words about our product and staff. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using the Product Options App!