Hulk Product Options
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,902)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for complex product customizations, ideal for intricate items like personalized jewelry or whole animal cuts. It features a user-friendly drag-and-drop interface with options like text boxes, swatches, and conditional logic. The app is praised for enhancing product pages and supporting retail and wholesale operations. Customer support is noted for its responsiveness and 24/7 availability, significantly improving user experience and boosting sales.
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I wanted to have color/size variants, reached out to the customer support, they told their app would allow me to do it, after reading their guides and following each step, I realized the app does NOT support inventory variants, therefore it was pointless, I wish they would have told me from the beginning, I would have saved myself 2-3 hours.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I needed an app to add more options with the ability to add additional cost for some of the options. I also wanted to be able to swatch my thread colors that would accordion. I did have to provide an example of a store that had what I was asking for because they initially said they couldn't do it. Once they had the example the coding was completed in a very timely manner. In the end it does exactly what I needed.
Hi there. Working with merchants who have clarity on their requirements makes it easier for our developers to get the code implemented properly.
We are happy that you enjoyed our services! Best of luck with your business!
Very confusing app, nowhere to contact the manufacturer. Still have not made any progress using infinite products options and cannot get any human on the phone!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
AVOID THIS APP! I installed this app but was having problems getting it to work. I reached out to support who promptly got it to work. However, it interfered with another app which was critical to my business and as a result messed up a bunch of orders. I desperately tried to reach support for help. They sent one useless email to me and then ghosted me. Despite many messages, I could not get a response from support. Terrible service, terrible app. Avoid at all cost.
Hi there,
We apologize for the issues you were facing. Code Conflicts can occur with apps and unfortunately, there’s not much we can do as other apps will require reworking as well. Our goal is to provide a solution to a big problem like Product Options in a way that is least intrusive to customers. With over 1000+ apps in the marketplace, some apps do become incompatible and we try our best to make all apps be compatible with ours.
Our Support is currently free and we have tens of thousands of users that require assistance in some ways. That does impact our SLA policy at times but we manage and answer every single support request.
We will continue to work with other app developers like Local Delivery to see if we can avoid any code conflicts and collaborate further to provide a great experience, as we already do to our tens of thousands of Product Options customers.
We've also asked our manager to get in touch with you regarding this review.
Had some issues during the setup process where my listings wouldn't sync, but with admin access, they were able to correct the problems at no charge!! I am now very excited to finish setting up my online store and launch soon.
- there are still issues with syncing, but they are currently working on a resolution. Once fixed, I'll update my star rating.
Hi There,
I hope you are happy with the fixes and support we've provided. The product sync issue has been resolved and we've improved the product sync process significantly.
Hope you'll amend your review. Thank you.
DO NOT DOWNLOAD THIS APP!
I give this app ZERO STARS & 2 Thumbs down!
Literally made me lose thousands of dollars. it deactivated my "Checkout" button so people couldn't check out! I'm beyond livid. I emailed them back and forth for 6 days trying to get them to fix it. They did NOT fix it. I have received tons of emails from my customers letting me know they can't check out. I tried doing a test checkout with my phone and the checkout button literally does nothing. DO NOT add this app.
I am expecting a FULL REFUND as I actually had to pay $200+ for them to install the app. Waste of money and time. This app needs to be shut down. For anyone else who has this app.. please check to make sure this isn't happening to you without your knowledge.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
Thanks to Arthur for his help
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The app looks great on your store! Thanks so much for the review.
I contacted them for customer service 6/12/18 about code placement explaining I am adding a balloon department to my online store, with a deadline of Friday June 15th, COB deadline. They continued all week to say they were working on it and would make it a priority, all day Friday, I was stressed to the max not knowing the status, absolutely no communication from them, I mean crickets, ssp, ssp, ssp. Also, there was at least 24hrs between all their email responses when they advertise 30 minutes responses, I suggest Shopify dismiss this app as worthless and misleading. They requested a review prior to helping me, this is it. This system is forcing me to give them at least one star which is not deserved. Well, today is 6/18/18 I received an apology email this morning the morning of my balloon launch for the dishonesty and misleading inclinations. Thanks to the outstanding customer service from Shopify, I was able to launch my new balloon department this morning without a hitch. KUDOS FOR SHOPIFY!
Thank you for your feedback. As part of our initiatives, we have paid a lot of attention to improving our customer service.
We understand that resolution time shouldn't be more than a few hours and communication is key, and we will stick to this approach moving forward. :)
We also asked our manager to contact you in hopes of amending this with you.
Awesome app and exactly what I was looking for! Great customer service as well. Helped me out very swiftly and were very kind.
Thank you so much for taking the time to leave us this amazing review!
We are satisfied with the customer service by ABHILASHA. Only down side was the installation fee was too expensive. As we are not a tech people, we wish the installation fee was much lower so that we can try this service without hesitation. We upgraded to pro plan so we wish there was a discount for installation.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, and we are going to come up with offers on app support especially since BFCM is catching on!
We appreciate the kind words about our support specialist, Abhilasha. :-)
Please reach out if you need any other assistance!