Hulk Product Options

Hulk Product Options

Reviews (1,902)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for complex product customizations, ideal for intricate items like personalized jewelry or whole animal cuts. It features a user-friendly drag-and-drop interface with options like text boxes, swatches, and conditional logic. The app is praised for enhancing product pages and supporting retail and wholesale operations. Customer support is noted for its responsiveness and 24/7 availability, significantly improving user experience and boosting sales.

August 27, 2019

I wanted to have color/size variants, reached out to the customer support, they told their app would allow me to do it, after reading their guides and following each step, I realized the app does NOT support inventory variants, therefore it was pointless, I wish they would have told me from the beginning, I would have saved myself 2-3 hours.

Avarcas 101
United States
7 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

January 31, 2020

I needed an app to add more options with the ability to add additional cost for some of the options. I also wanted to be able to swatch my thread colors that would accordion. I did have to provide an example of a store that had what I was asking for because they initially said they couldn't do it. Once they had the example the coding was completed in a very timely manner. In the end it does exactly what I needed.

Design in Stitches
United States
7 days using the app
HulkApps.com replied February 3, 2020

Hi there. Working with merchants who have clarity on their requirements makes it easier for our developers to get the code implemented properly.

We are happy that you enjoyed our services! Best of luck with your business!

April 19, 2020

Very confusing app, nowhere to contact the manufacturer. Still have not made any progress using infinite products options and cannot get any human on the phone!

LOVEleighMexico
Australia
7 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

March 12, 2019

AVOID THIS APP! I installed this app but was having problems getting it to work. I reached out to support who promptly got it to work. However, it interfered with another app which was critical to my business and as a result messed up a bunch of orders. I desperately tried to reach support for help. They sent one useless email to me and then ghosted me. Despite many messages, I could not get a response from support. Terrible service, terrible app. Avoid at all cost.

BALLOONERY.COM
Canada
7 days using the app
HulkApps.com replied March 13, 2019

Hi there,

We apologize for the issues you were facing. Code Conflicts can occur with apps and unfortunately, there’s not much we can do as other apps will require reworking as well. Our goal is to provide a solution to a big problem like Product Options in a way that is least intrusive to customers. With over 1000+ apps in the marketplace, some apps do become incompatible and we try our best to make all apps be compatible with ours.

Our Support is currently free and we have tens of thousands of users that require assistance in some ways. That does impact our SLA policy at times but we manage and answer every single support request.

We will continue to work with other app developers like Local Delivery to see if we can avoid any code conflicts and collaborate further to provide a great experience, as we already do to our tens of thousands of Product Options customers.

We've also asked our manager to get in touch with you regarding this review.

Edited February 14, 2019

Had some issues during the setup process where my listings wouldn't sync, but with admin access, they were able to correct the problems at no charge!! I am now very excited to finish setting up my online store and launch soon.
- there are still issues with syncing, but they are currently working on a resolution. Once fixed, I'll update my star rating.

The Fuzzy Thread
United States
9 days using the app
HulkApps.com replied March 9, 2019

Hi There,

I hope you are happy with the fixes and support we've provided. The product sync issue has been resolved and we've improved the product sync process significantly.

Hope you'll amend your review. Thank you.

Edited April 28, 2020

DO NOT DOWNLOAD THIS APP!
I give this app ZERO STARS & 2 Thumbs down!
Literally made me lose thousands of dollars. it deactivated my "Checkout" button so people couldn't check out! I'm beyond livid. I emailed them back and forth for 6 days trying to get them to fix it. They did NOT fix it. I have received tons of emails from my customers letting me know they can't check out. I tried doing a test checkout with my phone and the checkout button literally does nothing. DO NOT add this app.
I am expecting a FULL REFUND as I actually had to pay $200+ for them to install the app. Waste of money and time. This app needs to be shut down. For anyone else who has this app.. please check to make sure this isn't happening to you without your knowledge.

The Pink Makeup Box
United States
6 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.

Thank you for letting us know about this.

September 29, 2021

Thanks to Arthur for his help
......................................................................

Color-Trip
France
About 7 hours using the app
HulkApps.com replied September 29, 2021

The app looks great on your store! Thanks so much for the review.

June 18, 2018

I contacted them for customer service 6/12/18 about code placement explaining I am adding a balloon department to my online store, with a deadline of Friday June 15th, COB deadline. They continued all week to say they were working on it and would make it a priority, all day Friday, I was stressed to the max not knowing the status, absolutely no communication from them, I mean crickets, ssp, ssp, ssp. Also, there was at least 24hrs between all their email responses when they advertise 30 minutes responses, I suggest Shopify dismiss this app as worthless and misleading. They requested a review prior to helping me, this is it. This system is forcing me to give them at least one star which is not deserved. Well, today is 6/18/18 I received an apology email this morning the morning of my balloon launch for the dishonesty and misleading inclinations. Thanks to the outstanding customer service from Shopify, I was able to launch my new balloon department this morning without a hitch. KUDOS FOR SHOPIFY!

Magnolia Edible Delights
United States
6 days using the app
HulkApps.com replied March 11, 2019

Thank you for your feedback. As part of our initiatives, we have paid a lot of attention to improving our customer service.

We understand that resolution time shouldn't be more than a few hours and communication is key, and we will stick to this approach moving forward. :)

We also asked our manager to contact you in hopes of amending this with you.

May 22, 2020

Awesome app and exactly what I was looking for! Great customer service as well. Helped me out very swiftly and were very kind.

Feathered Fox Den
United States
About 6 hours using the app
HulkApps.com replied May 25, 2020

Thank you so much for taking the time to leave us this amazing review!

September 4, 2020

We are satisfied with the customer service by ABHILASHA. Only down side was the installation fee was too expensive. As we are not a tech people, we wish the installation fee was much lower so that we can try this service without hesitation. We upgraded to pro plan so we wish there was a discount for installation.

Aroma Stickers
United States
6 days using the app
HulkApps.com replied September 8, 2020

Hi there, thank you for the review! We're sorry you ran into some issues with the app, and we are going to come up with offers on app support especially since BFCM is catching on!

We appreciate the kind words about our support specialist, Abhilasha. :-)

Please reach out if you need any other assistance!