Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

Edited April 21, 2020

I've been using this app for many years now and it's been a game changer for my business. We sell many items with custom specs that simply cannot be achieved using native Shopify options. That's where this app shines: It's intuitive and lightweight on the theme. The best of all is the support service which is professional and quick to act. I very much recommend paying the installation fee to have the W3 team iron out everything for you and have the app up and running right away. Highly recommended app and service!

Chokeshopify
United States
Over 2 years using the app
June 21, 2021

Just doing a theme upgrade and APP support was brilliant. I have used this App now for a few years and it does actually get me sales. Love the conditional logic which makes it easier to customise to my personal needs and customer demographics.

Lizandez Pty Ltd
Australia
Over 2 years using the app
Edited February 4, 2018

So far so good! Great way to bundle my necklaces with a choice of chain
Update: App works great. I have no complaints. Only thing on my "wish list" would be to add photos to the options. But for the price it can't be beat.

Yoshi Bella
Canada
Over 2 years using the app
Edited December 29, 2015

Can I just start off by saying....the guys at W3 are F*CKING LEGENDS!
I've never had better service from anyone in my entire Shopify experience. Responses are quick and they work to find solutions to make their product better for everyone.

We have their quote app as well (also 5 stars) and actually originally used BOLD's product options and had it integrated. BOLD's version (and service) was a nightmare but these guys made their shit work.

But you have no idea how relieved and amazed we were when they told us they made their own version. And HOLY SWEET JESUS was W3's version a MILLION TIMES BETTER! It's so much easier to create new options, upload files, make conditional formatting and not to mention their colour picker option! It's just so much more logical and everything is in one place (unlike other mentioned app).

Best part is they have only got started, with more users, feedback and experiences this and all their apps are going to continue to grow and get better.

SHORT VERSION: If you're tossing up between Bold or any other version of this kind of app. Look no further, you won't regret it.

Beastwearau
Australia
Over 2 years using the app
October 27, 2020

I was searching for an app that let me put customization options on my UNIQUE one of a kind products, this app truly NAILED the bill. Simple enough to navigate and use, the FAQ is very helpful and the Customer Support is top notch. Had an issue come up *not with the app itself, just with my lack of knowledge* and they replied to my request very quickly and got it resolved. Let's me put all the customization options I need on my products and functions very well! Would recommend.

Creations By Caryssa
United States
Over 2 years using the app
June 10, 2019

These guys are super fast. The app works very well and can be customized as per your need. Customers support is great!

studio-desk-furniture-usa
United States
Over 2 years using the app
July 19, 2021

This app has been so great! The options that I'm able to offer to my customers are endless and the customer service team is excellent any and every time a question arises. Easy to set up and even easier to maintain.

Patterned Goods
United States
Over 2 years using the app
February 20, 2018

I was having an issue where when adding a 'Compare at' price, the product options would disappear. The w3 team (specifically Justin Smith) looked into it for us and found that the issue was actually the theme itself. Even though it was not their responsibility at that point, they still took care of it for us so that our site could function properly. I highly recommend!

Mericatransmissions Com
United States
Over 2 years using the app
Edited October 11, 2023

I've been a customer for almost three years now. I had a recent issue due to the Shopify theme I was using and W3 responded quickly , updated my store code, and made sure everything was working. Awesome! They were super helpful during the initial code install three years ago too. Highly recommended.

modbox USA
United States
Over 2 years using the app
January 20, 2023

We have used Custom Product Options for a couple of years now and it has been a fantastic app for our website, I am not great with IT and I can use it with ease and we have recently had an issue ( no fault of Custom Product Options ) but our own team and they very quickly jumped to help and have sorted the issue out, great company and excellent customer service.

Sugarfinery London Limited
United Kingdom
Over 2 years using the app