Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex inventories with a range of product options and variants. They value its user-friendly interface, conditional logic, and bulk update features, which enhance customization and efficiency. The customer support team is praised for being responsive and knowledgeable, providing quick fixes and custom coding. Regular updates keep the app relevant and functional.

Edited May 6, 2019

Extremely poor customer service! Emailed them several times in the past 2 weeks!!! I have been really patient to hear back from Bold, probably more than I should have. Time is very critical in business and we cannot wait for weeks to solve the issue happened in the checkout.

snackbears
Australia
25 days using the app
Shop Circle replied May 7, 2019

Hi there, I'm very sorry to hear that there are issues going on with the installation of our app to your store! We'd love to book a time to give you a call so we can discuss ...

January 5, 2020

Nightmare in every sense of the word. During the height of holiday shopping the app made it impossible for our customers to check out and to add insult to injury, the customer service disappeared for days onylt o start responding once we deleted to "win(?!)" our business back. Their product video offers a 30 day free trial and 14 day elsewhere. Their CSR *offered* a free trial extension but we ...

Budgie Lou Brew Coffee & Co.
United States
21 days using the app
Edited September 25, 2018

This is a very buggy app. The idea is great but BOLD doesn't fully test the app. It doesn't work on Chrome under many circumstances. I also dealt with Tyson who did try but often created more bugs and left LIVE dummy products on our LIVE site.

Again, the app is buggy as hell. We spent weeks trying to address the bugs with Bold with no avail. I spent HOURS testing and sorting the bugs.

Be very ...

Urban Modesty
United States
18 days using the app
Edited August 6, 2020

Does not work with Out Of The Sand Box FLEX theme. I tried to solve the problem with support, takes 48hours + to receive a responds, problem still persists.
PROS: installations is swift
CONS:
- Product images/videos do not load in detail page while app installed (chrome, safari, brave, edge mobile and desktop, all tested, all failed)
- Product options take a while to implement, compared to my new ...

Grow Book™
United States
16 days using the app
September 18, 2020

Really terrible support. You constantly have to be proactive in pushing for a response from Bold.

We had Bold integrate its service with our store and once complete, around a week later, the Bold Options looked unprofessional (did not map with the Shopify options) and no Support from Bold. The Bold options would add duplicates of the option to the cart and then when the customer tried to edit ...

Blue Box
United States
15 days using the app
March 21, 2018

Poor Customer service and very complex to use. Still waiting assistance to install.. will definitely look for something else

Pastreez
United States
13 days using the app
May 12, 2019

The app did not work and after uninstalling it left a bunch of random code at the top of my website... BEWARE!!

Gym Experts™
United States
13 days using the app
Shop Circle replied May 22, 2019

Hello there! We are very sorry to hear that there are issues with code appearing on your store after you've uninstalled. We would be happy to discuss further via email or ...

Edited September 29, 2021

Support is non-existent. $50 per month for an app and the company does not help with showing options in invoices. All they do is provide you with resources that do not cover the many conflicts with other apps who are listed as compatible. Do not believe the photos of this company with large staff and conference rooms. It took 4 days for them to reply to support tickets and no resolution in the ...

Deerfields Bakery
United States
13 days using the app
August 25, 2020

The app itself looks awesome but no reply from the support team and eventually I want to delete the app. V poor help center

Unnie
United Arab Emirates
12 days using the app
Edited October 8, 2016

Not the app for us. We weren't happy overall with the features, nor Bolds service in regards to this app.

Chibebe Au
Australia
12 days using the app