Reviews (1,080)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app invaluable for managing complex product customizations, enhancing customer experience and operations. It's praised for versatility, updating product prices, and handling advanced customizations. The user-friendly interface allows easy creation of product option forms. Merchants commend its reliability and prompt, efficient customer support. The app's customization options offer crucial flexibility, with positive experiences in integration and setup often aided by knowledgeable support staff.
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Works as expected for single products - incompatible with Shopify Bundles, nor is it in their roadmap.
This app worked well for us 7 plus years, but recent updates have caused problems.
Previously, you could easily view all selected products under an "option set" by clicking on "review products". Now when you click on review products, it just shows every product in the store. If you had no clue what was assigned to this option set, you would have to continually scroll through all of your products which is pain if you have larger inventories. You can use the search bar to find products within "option set", but you might find only a few of the selected products you are looking for.
While you can search individual products under "product search" to see their assigned options sets. Nothing shows all of the products under the option set. You may have to guess around & make note of what is selected on your own end and hopefully it adds up to the number of products selected that it tells you.
I couldn't recommend this app to those who have large inventories.
The app is fair at best. It takes forever to sync to store (it seems I need to do this everytime I add a product). Adding an option set is tricky and not intuitive.
App is kind of clunky but the customer support has been great. Lina is great.
Generally as advertised and the support was quite good. Certainly a useful app for many reasons...but unfortunately we can't give this a great review overall.
-The app costs money to install, which isn't the case with several of the alternatives.
-The app was more tedious and cumbersome to use than the app we ended up going with.
-More expensive per month than the app we ended up using, particularly if you need the "premium" features.
-Not as versatile at modifying prices as the app we ended up using.
-Charges extra for features that are included as standard with some other apps.
-Bold repeatedly asks people to write 5-star reviews, which gets a bit annoying.
We fiddled around with this app for a while and ultimately ended up going with Unlimited Product Options by OnlyGrowth.
I like the app but I have 3 days left in my trial period and now I can't access any of the services in this app or make changes to my Shopify products anymore .
Hi there, thank you for your review. We're very sorry you were having troubles with accessing the app. I'm really happy to see that the issue was able to be sorted out! We hope you continue enjoying the app, and do let us know if you have any further questions or concerns.
17 Dec 2019 - I have to again downgrade the rating for this app. I am trying to create product options and app does not save the options. Which means all the work lost. It's been two hours trying to fix this and is a very common problem with the app. It is one of the busiest periods for us. We pay all year round for this app and we need the most it stops working.
I have updated my review as finally, the customer service managed to solve my problem. Hope it works well from here. Thanks
Extremely frustrating app. It does not add products and keep showing the original product price. Contacting Bold is almost impossible. It keeps asking for a password before we can even ask a question.
Hello there. I am very sorry to hear that you are having troubles with our app! I noticed that one of our specialists had reached out to you yesterday in order to try and figure out what could be going wrong from within the app.
Please check your email and let us know how we can best contact you so we may be able to assist in fixing this issue! We would very much like to get this solved for you.
Hope to hear from you soon!
I love this app but there is a major problem and the reason I left a 3-star review instead of a 5-star review. When ever I add options to a product I have to go through this lengthy trial and error process to get it to show on the page. It includes changing the last 2 digits of the cache params as instructed by Bold (window.BOLD.common.cacheParams.options) and having to add and remove the product from the bold options page in the app. I have to do this 10-20 times before the options show on the live site. SOOOOO SICK OF IT. I love the app, it is unfortunate this problem has not been resolved.
Good luck trying to get help from customer support when you need it or how about when your store starts slowing down because their app is lazy loading or when you are running a sale and your store is flooded but the app doesn't keep up. After 2 years of heavy monthly subscription fees and mediocre customer support, I decided to uninstall the App and try something else and boy did I NOT regret it. A $5 dollars App solved my 2 years of worry and the app name is G:Variants & Product Options
Have used this app for a few years now. I came here to praise Jeff for his customer service on the app. The product options weren't always syncing or if they did , it would be not immediate. I give 5 star for Jeff and 3 star for the app. I am on the basic plan. I also run a woocommerce site and adding the product options directly under the product description is so much quicker and easier. Anyway... Thank you again Jeff for your help.
