Reviews (2,631)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

October 28, 2017

Good but not quite there. My goal is to create a product page with a tight set of menu options that can be expanded when chosen. Conditional logic works great for this but I would like more controls. For instance, the product description takes up a great deal of page space. I would like to see a description narrative that could be read and then collapsed. I have seen this on other sites where there is a "pull-down" widget that allows you to group text and options for selection when expanded and then collapse when done. See example at https://shop.nationalgeographic.com/product/clothing/men-s-clothing/15-pocket-travel-vest for example.

American Paperwear
United States
About 2 years using the app
August 4, 2017

The options are excellent but it can be improved by allowing grouping features such as accordions to better organize the options. This improves usability and avoids cluttering the page especially when the number of options are large

Mydiagnostics
India
About 2 years using the app
November 29, 2017

Not only does the Bold App function great but the team at Bold helped me through every question and issue I had, even with other Apps! They responded promptly and were really professional! Highly recommend this app!

Thefranciscanstore
United States
About 2 years using the app
July 21, 2016

Thank you Bold Friends!! I was so excited to find that the Options app could do what I needed to do with additional customizable options - each with its own associated price! When I encountered challenges with the Installation - Bold was helpful, polite, and resolved all issues in less than a few hours time - If the need arises for another Bold product - I will not hesitate - these folks know what they are doing and how to treat their customers!!!! Thank you so much Bold!!

Joyofwings
United States
About 2 years using the app
December 18, 2017

After a year and a half of trying to work with big companies with bigger promises, we gave Shopify a shot. Thanks to the helpful Product Options app, we were able to include some very complex variants on our eStore for our customizable projects. I wasn't alone in making this happen either. I worked with a highly attentive team leader and a couple very talented developers to manipulate the Product Options code to make it do what I needed it to do. If this app doesn't do what you need it to do out of the box, just talk to the Bold team. They'll take great care of you!

Flywheelpromotions Com
United States
About 2 years using the app
March 7, 2018

Great support. We had some issues on our end during the setup but Lawrence was amazing to work with and exceeded our expectations! Highly recommend this product and the team behind it.

Isense Sleep
United States
About 2 years using the app
June 23, 2016

Application is first rate and so is the service. Recommend wholeheartedly. We are so impressed with Bold apps we are using several in our store and are looking to have their expert team do some API programming for us in the near future.

Advantage Mailboxes More
United States
About 2 years using the app
May 14, 2020

I needed help logging onto the app and Carter and Miranda took care of it right away. I went from frustrated and ready to delete to excited to try it over a 15 min chat session. These guys did a good job in handling a old grouchy semi computer literate guy. Thanks again!

Hells Canyon Designs
United States
About 2 years using the app
June 29, 2020

I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.

The Herbal Way
United Kingdom
About 2 years using the app
Edited October 17, 2023

Works great for customizing options! We use this as a jewelry brand for our customized pieces. We really love the many styles to create option sets and love that we can have some hidden when needed. It really helps create a better user experience for our customers. And, they have great customer service for our specific questions about configuring options. Jeff was a huge help with getting our questions answered, and fast!

Zoe Lev Jewelry
United States
About 2 years using the app