Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

September 16, 2016

LOVE all the options I can set up for my customers using this app!! And the customer service has been terrific!

Owl Be Green
United States
Over 2 years using the app
October 28, 2019

Thanks Nir for all of your help today! Definitely above and beyond what I was expecting from a chat. Absolutely love Bold Options app, it's a must for any shop that offers customization. Nir was able to help me troubleshoot why some orders don't come through properly, turns out it's not an app issue but rather a social media browser issue. At least now I can give a heads up to my customers!

MacAttackGear
United States
Over 2 years using the app
Shop Circle replied October 30, 2019

Thank you for the kind words; we're elated to hear that Nir was able to provide you an above-and-beyond customer service experience! We certainly strive to give our customers top-notch service, and are happy to see an alignment on that.

We're sorry about the issues you ran into with your orders not coming through properly, but it's great to hear that you were able to get the answer as to why it was happening, and give a heads up to your customers!

November 27, 2019

Jerico did a great job helping me with a variant problem. He had great patience working with me on this. I would give him 6 stars if I could. Earl

Epicmotoco
United States
Over 2 years using the app
Shop Circle replied November 27, 2019

Hello Earl! We're elated to hear that Jericho was able to help you out with the variant issue you ran into while using Product Options! So sorry you had some problems to begin with, but it's wonderful to hear that everything is now sorted.

Our team is made up of some pretty awesome people, and we're happy to hear that you were able to work with Jericho on this. Please let us know if we can do anything else to help you out. :-)

July 26, 2013

Wonderful App! We were stuck in quite the quandary until Shopify suggested we check out this app. Such a breeze to use and extremely customizable! Highly recommended.

Smokey Road Press
United States
29 days using the app
June 29, 2016

As we offer handmade items, with literally thousands of different combinations, Product Options allows our customers to use simple, drop down menus, multiple check boxes and text fields for them to create their own, unique product. Simple to use but powerful with easy to implement features.

Pexon Pcs
United Kingdom
Over 2 years using the app
June 18, 2019

Very flexible app and incredible customer service! I have used several Bold apps on a few projects and am always extremely happy with the results.

4DSolutions
United States
Over 2 years using the app
Shop Circle replied June 24, 2019

Hi there, we're happy to hear multiple apps of ours have been helpful! If you need anything else please don't hesitate to reach back out to our team.

December 6, 2018

Nir has been really helpful in customizing things and helping us out with creating new options . really good app to use only thing they need to work out sync internal to be reduce to 24 hrs rather then 7 days so people who are creating new SKU everyday don't have to manually sync them.

Renewd
Australia
Over 2 years using the app
October 24, 2017

Over 95% of our business is made-to-order, with the customer driving one-of-kind designs based on their military service and accomplishments. Not only can they configure our pottery to display the unit(s) where they served, but they can order extensive personalization with our hand engraving services. We need to catch up to 7 lines of text, charge for each line, and allow for adding multiple logos on a beer or coffee mug.

Bold's Product Options allows us to be create groups of options and logics which correspond to different types of military service in different military units. We only have to display those logos or insignia that are relevant to our customer. Additionally, the customer feels like they can design and build a precise celebration of their service. This has been a massive win for both Potter's Fire and our customers.

With Bold's Product Options App we have been able to raise our average sale by more than 30%. Our conversion rate has increased by more than 80%, and customer satisfaction with the purchase process has soared. This App may not have the graphical WYSIWYG interface, but it performs, sells, and simplifies an otherwise complex buying process. In addition it has reduced the number of variants we use to create by more than 85%. More product comes to market more quickly and converts to revenue at a higher rate, what's wrong with that?

Beyond the functionality, the APP is supported by a fine group of extremely responsive professionals. When I have a request, they respond quickly, efficiently, and send me email updates along the way. Their website sports a service request tracking system that helps you to keep track of issues, conversations with the technical staff, and the ultimate resolution. Plus, you can chat realtime with a technical support rep there too.

This one's a keeper for us, Potter's Fire will continue to use, deploy, and stretch the capabilities of Product Options for some time to come...

Cheers!

Potters Fire
United States
Over 2 years using the app
July 21, 2019

Perfectly working now, fantastic customer support (chat and email). They were so fast, I didn't even realize they'd already written back. Many thanks Elisha, Rony and Rick!
The conditional logic and pricing logic was exactly what we were looking for. Even though there is a bit of coding needed to add the extra charges to the product price, it was really easy with the documentations provided.

FotoboxZürich.ch
Switzerland
Over 2 years using the app
Shop Circle replied July 22, 2019

Thank you very much for the review; we're so glad to hear that our support team was able to get everything sorted out for you, and that our documentation helped you get everything integrated to create conditional logic! Don't hesitate to let us know if you need any assistance with this or other apps in the future.

Love the photoboxes you have; they're super intriguing!

May 15, 2015

Great app and even better service! Marty @boldapps is extremely helpful and very prompt to reply back on emails.

GummyMunchies
United States
29 days using the app