Reviews (1,352)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization options, enhancing customer satisfaction and operational efficiency, especially for complex products. Features like conditional logic and bulk updates improve product listings and integration. The app is noted for its reliability and user-friendly setup. Customer support is frequently praised for its responsiveness and helpfulness, with resources like video tutorials enhancing the experience.

March 4, 2024

NuPhy®
United States
2 months using the app
April 18, 2024

menlyring
United States
About 2 months using the app
May 25, 2025

good work❤️

Taraf
United Arab Emirates
January 4, 2025

I’m so impressed with the incredible team I worked with! They got everything done so quickly, and the final result looks amazing. I truly appreciate their efficiency, professionalism, and attention to detail. Thank you so much for making this such a seamless and positive experience!

JazzkHairBoutique
United States
Over 5 years using the app
October 9, 2024

Why is "Freetier" on the description of this app, but you need to pay tu use them?

Pathway
Spain
1 minute using the app
September 23, 2024

very quick response and easy to follow steps. Juan helped me a lot and was very quick to answer, thanks.

A4K- sporting apparel
United Kingdom
1 day using the app
September 7, 2024

Excellent, customer support is second to none and the app works for me as expected.

A Message From The Fairies
Ireland
4 days using the app
August 23, 2024

Harun. Was extremely helpful, don't know what I would have done without it.

Massage Chair Moms
United States
4 days using the app
August 13, 2024

Very good APP. It takes some time to understand everything .. but then it runs.

mille-lire.de
Germany
About 2 months using the app
July 16, 2024

Excellent experience. Extremely responsive and helpful support. Would recommend

Pixsoles
Ireland
June 30, 2024

Hard to use for a newbie, but an AMAZING team that always helps me out, even for non app related issues!

Custom MRES
United States
3 days using the app
June 28, 2024

I worked with Danko yesterday to change up some things on my site. All I can say is WOW. What great service. Made all the changes I asked for and was super helpful with suggestions as well. ***** 5-Star Support *****

Safe Depot Online
United States
2 months using the app
June 25, 2024

Harun and his team are doing a great job definitely the best app on Shopify. Wish I can give more stars.

Premier Sauna
United States
14 days using the app
June 20, 2024

I first found the SC Product Options difficult to navigate due to not being tech savvy however... Ahmed helped me via a live video call.

Slumber Bunks
United Kingdom
24 days using the app
May 24, 2024

Was on a call today with Harun, and he was very helpful and reassuring. After listening to my request, he is going to have a developer call me to set up my products. Best part was no additional cost. Very happy with this level of service.

Blazing Beam Design
United States
About 18 hours using the app
May 20, 2024

super buena, y el soporte tambien.

Plantisima
Chile
20 days using the app
May 7, 2024

Had a call with Harun so he could give me an overview on how to use the app and it was extremely helpful. His communication was great and I quickly learned how to get set up.

Nova Saunas
United States
8 days using the app
May 4, 2024

My Store
United States
About 20 hours using the app
April 15, 2024

Great support from this team! Thank you

The Great Cave Store
United States
16 days using the app
April 13, 2024

Used the app before, but now that it is under Shop Circle, support has been top notch. Nitesh took care of an issue for me in seconds.

Salty Dunes
United States
1 day using the app
Edited March 27, 2024

the service is great, they have a technician, Armin, who is always willing to help you. If I could, I would give an even higher rating!

Turned Epic
Brazil
About 2 months using the app
January 30, 2024

Great app, professional and friendly support that helps with every problem! Clear recommendation...

PfotenKunst
Germany
23 days using the app
January 24, 2024

They are very helpful and patient

GET FRESH CUSTOMS
United States
16 days using the app
January 8, 2024

I worked with someone called Kenan he was extremely helpful and fixed all my problems fast! give this man a raise!!!! Great experience all round

My Store
United Kingdom
About 3 hours using the app
December 16, 2023

Staff was extremely helpful and responsive. I needed help moving options around our add to cart button. Within 20 minutes of my request the change was implemented and they also taught me how to do it for future reference.

Flame Experience
United States
2 days using the app
December 11, 2023

Incredible Service, incredible app. There are some limitations but the service team have jumped to assist and add improve things so I feel it will eventually be perfect for our needs. Service is insane from SC, such a load off!

Siyamuva
South Africa
1 day using the app
December 7, 2023

We have used this app for several years and it has solved our issues for products with large numbers of variants. We recently had a problem with updating prices on an Option Set created several years ago. Nicholas and Sanjey were super helpful, quick to respond and solved our issues. Highly reccommend!

TCR
United States
About 6 years using the app
November 29, 2023

I have been a loyal user of Bold Options for over 4 years, and during that time, it was a reliable and effective tool for my store. However, my recent experience with their service has left me extremely disappointed and frustrated.

The trouble began when I decided to refresh my store with a new theme. Contacting Shop Circle to help with the app installation on the new theme was where the problems started. It became apparent that the transition to Shop Circle has significantly impacted the competence and efficiency of their support team.

I reached out to the support team, specifically contacting Khushbu, Jeff, Nisha, and Nicholas, hoping for a prompt and effective resolution. However, the support I received was not only horrendously slow but also unhelpful , all of them said that they were working on it and will contact me when fix, but they never did.

The inability of the support team to address and resolve the issues I've encountered has left me with no choice but to explore alternative solutions for my store.

For those seeking a dependable solution, it might be worth considering alternatives that can offer the level of service and assistance needed to navigate the evolving landscape of e-commerce.

Champion Landscape Supplies
United States
Over 3 years using the app
November 14, 2023

Phenomenal work. Responsive team. Definitely recommend

PawsPlace
United States
8 days using the app
November 3, 2023

They are always very responsive and willing to help. They get the job done

Tork CNC
United States
About 4 years using the app
November 3, 2023

Extremely quick response, adaptation of resources, everything done the way we want, so far everything is wonderful, I recommend it!

Vira Amarelo
Brazil
6 days using the app
Edited October 30, 2023

I have used the app for years and it works really well for my store's needs. I recently had some order details not come through, used the online chat and spoke with Jeff who discovered the issue quickly and then fixed it for me. The problem was the Shop Pay checkout that Shopify added. Great experience overall with this app.

Customized World Store
United States
Over 4 years using the app
Shop Circle replied August 23, 2019

Hey there, thank you so much for the review! We're really happy to hear that Rajni was able to answer all of your questions - please let us know if you have any others! We also hope you love the features offered on our Premium plan, such as letting customers edit their options in-cart.

We're elated to hear that your experience with us has been so positive, and look forward to continuing to work with you. Also I have to say, those 'Chillaxin' sweatpants look so cozy!

October 23, 2023

Great app, and quick response, Kemal and Armin provided professional support, I will definitely recommend this app to someone else.

Best Sex Dolls
China
About 2 hours using the app
October 3, 2023

The App itself has a lot of functions but is very complicated at first to understand. But the Support-Team (especially Nisha) helped me to solve some major issues. Give Nisha a payment raise!!! She is the best

MotorMemories
Germany
20 days using the app
Shop Circle replied October 24, 2023

Hello,

Thank you very much for the perfect rating and for taking the time to share your experience. We’re glad to hear that our support team, especially Nisha, was able to assist you with your issues. It's fantastic to know that you find the Bold Product Options app highly functional, despite having found it complex originally.

Your feedback is instrumental in helping us improve our app and services. Your comments will certainly motivate Nisha and the entire team to keep delivering excellent customer service.

We acknowledge that learning to utilize a feature-rich app like ours can initially appear daunting, and we're constantly working to make our interface more user-friendly without losing any functionality.

Should you have more queries or run into more challenges, our support team is always ready to help. Also, any suggestions for improvement you might have are most welcome.

Thank you once again for your feedback and for choosing Bold Product Options.

Best regards,
The Shop Circle Team.

September 29, 2023

100% recommend adding this to your shop!

Superhuman Remedy
United States
11 days using the app
August 24, 2023

Very good after-sales experience, the customer service is very patient, I am very satisfied with their after-sales service

dubabio
China
6 minutes using the app
July 31, 2023

At start we have some issue to workout the app with our template , but their support team fix it ,
rest is what we need.

HRS Performance
Australia
About 1 month using the app
July 19, 2023

Look behind just an option selection app for your product...i can create an entire menu with this app. you can choose each ingredient ...what I'm trying to say is that it's more than just an option for your products ..

WOL-USA
United States
3 months using the app
July 14, 2023

Definitely give Bold Options a try!

I've downloaded literally every single Product Customization app out there (literally EVERY one) and Bold Options really stands out because of their excellent customer service. They are without a doubt the only ones that will take the time to really make this an app a fit for your store. They helped build several completely custom codes for my store that I would have otherwise had to hire a developer for. No other app as ever helped me like this - even for a very very simple modification, all the other apps I worked with said that that was out of their capabilities and I had to find a developer to help with. Not only does that obviously save on costs but it also helps fast track the whole process because if you have past experience with developers, you know that it's usually very slow.

I've worked with several customer service agents here who have all been great but most recently I worked with Nisha who was able to actual make code edits on the spot while I was on chat support with her which was amazing customer support. Truly exceptional customer service!

Make It Mine
United States
Almost 3 years using the app
July 7, 2023

best supporter for my store.
they support every time.
i will use it for all store.
recommend app for Pod store

Celestial Prom
United States
9 days using the app
Shop Circle replied July 9, 2023

Thank you for taking the time to leave us this amazing 5-star review. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job!

Our support team is always here and ready to assist you 😊

Have a wonderful day,
Customer Success Team I Shop Circle

June 28, 2023

Jeff is an absolute rockstar!! Amazing support literally with every small or complicated request that you ask him to perform in the scope of what's possible with Bold!! Cheers mate.

Cozy Impact
United States
20 days using the app
Shop Circle replied June 29, 2023

Thank you so much for the kind review. It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible...Shoutout Jeff 😊

Should you need any help, feel free to reach us back. We are here 24/7 at your service

Have a lovely day,
Customer Success Team I Shop Circle

June 25, 2023

Great app and i express my heartfelt thanks to the support team, particularly Sanjay. This application has exceeded my expectations in terms of its functionality and ease of use.

Lamantina
United States
About 2 hours using the app
Shop Circle replied June 26, 2023

Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.

Have a lovely day and all the best with your business,

Customer Success Team I Shop Circle

June 21, 2023

Love this app! Easy to install and use, with the most amazing customer support!
Thank you so much!!!

Lulah Rose Boutique
New Zealand
23 days using the app
Shop Circle replied June 21, 2023

We are happy to know that our app and customer support fulfilled your expectations 🎉. Thanks for trusting us and for this fantastic review!

We are always here to help 24/7!!

Have a lovely day,
Customer Success Team I Shop Circle

May 26, 2023

Extremely disappointed to see this app that was once was very reliable and provided excellent support go down the drain now that they have transitioned to Shop Circle. I would warn any new merchant to stay away from this app now. We have been using it for years without issue, however within a short span we have run into numerous issues, including not charging our customers correctly at checkout, as well ass the app team taking it upon themselves to completely change our settings without notifying us so that our store was displaying (and charging) incorrect information. Not only this, the support has been horrendously slow, unhelpful and ultimately unable to resolve any of the issues we have been having in a timely manner. Quite a shame but we will have no choice but to look elsewhere for a more reliable solution.

Riff Raff Baby UK
Australia
3 months using the app
April 26, 2023

It is really usefull and the personal service is great, they really help you if you have any questions

Rosas Deluxe GT
Guatemala
14 days using the app
April 25, 2023

I had Amit from the Shop Circle of Help Chat help me alot in troubleshooting issues. He and his team was extremely helpful and enthusiasm. I had good experience. Many thanks!

Wraply
United States
2 days using the app
April 4, 2023

Great app and very good support. Ahmed help me a lot for the setting up. I like it a lot and I recommand it

Dog Man
France
3 days using the app
Edited March 15, 2023

Sehr nützliche App, bietet alle nur erdenklichen Varianten und Optionen an. Dazu sehr guter und hilfsbereiter Support.

VierPfotenPrint
Switzerland
Over 2 years using the app
Edited March 8, 2023

I would absolutely recommend this app!!
We have loved using the Bold Product Options app along with our Shopify store. It has given us the ability to add additional options for products to our website. It has been great to make the shopping experience better for our customers.

The customer service is always great. Deelen helped me figure out the issue we were having and walked me through step by step on how to fix the issue. They continued to help me even though I didn't know what I was doing and made sure our store was running correctly.

Dan has also been fantastic. He reached out to me when I stated that there were things I would change about the app and he has helped make sure those changes were made.
I am so thankful for the support they provide.

Patriot Station
United States
8 months using the app
January 28, 2023

Sanjay was most helpful and friendly! I had issues with coding on my product page, but she helped and fixed it ASAP! highly recommend this app.

Twice The Love
Australia
2 days using the app
January 17, 2023

Excellent service... Thank you so much...
Could recommend this company more. Very good experience *****

Live with wood
United Kingdom
About 12 hours using the app
December 13, 2022

Let me tell you - the customer service is exceptional! I used other apps that didn't work and then I got here. Customer rep Jeff answered any question I had, and very quickly I should add. I wasn't waiting 5 minutes in between each question for an answer, I got my answers in under 2 minutes and we were on for over an hour. He walked me through an entire product setup and I already have a product set up with less than a few hours invested into this customized! I can tell you compared to a certain other customizer I was using, this should get 6 stars not 5.

Prowear Co
United States
About 2 hours using the app