Reviews (2,630)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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Product Options has been an amazing app which has allowed us to differentiate our products from the competition. The support has been amazing, in particular Danni who has gone above and beyond to help deliver a bespoke solution for us.
We have been using BOLD apps for two years now... and apparently BOLD has gotten so big they don't care if their apps work or not anymore. The service i've received trying to find out why this app no longer allows conditional logic is downright worthless.
They are first tried to tell me that we contracted someone to change the HTML in the app and that it was not their fault... What!! only they have been the ones making any edits to the HTML of this app, we have not worked nor had anyone else working in the code.
When I explained and showed them again what was not working, they actually send me screenshots of it working on another page - yes that's because I had started using W3 Options app (which I have now completely changed us to for options). they didn't even know their own app and when I sent them back that their example of "working" was not their app running... I've heard nothing back.
Unfortunate as it started off good two years ago, but I'm now removing it completely going with the W3 Options app.
We've been using the app for a couple of years and needed some tech support recently. Vighnesh was very helpful through live chat. We had an obscure problem and his patience in troubleshooting was much appreciated!
Great app and excellent support. Jeff was able to quickly fix some aesthetic issues that we had to help make the customer experience better..
Thanks for the HELP JEFF !!
UPDATE: after got great costumer support from Alina, i got the worse costumer support by your manager Robb, if i could give 0 stars and not 1 that could be better.
worse costumer support ever. Last review: The app work amazing! and Alina from costumer service just perfect! she helped me with eveything i asked on LIVE CHAT so fast! thank you 5/5
helped me raise AOV and CR
Thank you so much for the review. Your feedback is so important to us! We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. We are so happy to hear that Alina was able to provide you with great support, and that your have seen your conversion rate and average order value increase!
This is a joke! 3 months, they still couldn't / don't know how to correct the issue. Each email replied I received are, we are looking into and the issue is sent to upper level to look into it. But it been more than 3 months, nothing is correct / fix. Each day pass, we are losing $. Store is still not available to customer. No service is provided but still charging us $19.99 monthly fees! How ridiculous!
Alina was very helpful in getting our app set up and working through the details! Highly recommended!
I would highly recommend this app. I struggled a bit with installing the app but I had the experts at Bold finish it for me and it works great. The premium package is worth the money, the conditional logic adds flexibility to the option choices and makes my pages less cluttered and looking great.
We have been using the app for a while now and it has been working as advertised. Installation can be a bit of challenge for those not familiar with coding, however, Bold will have their experts install the necessary coding, for a small one-time fee, which is a fantastic safety net option... All in all, we are pleased with the app and would recommend it to other Shopify owners looking to add that personal touch to their store!
The customer service with this app is top notch! I messaged support to help set up something I was having trouble with (due to my theme code) and Henrique helped me quickly. I mean, it's ALREADY done... same day! How's that for service?