Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

June 20, 2018

I cannot praise highly enough the quality and expression of help I received from Lawrence and the team at Bold. They were thorough in enacting what was needed and offered advice and continuous support throughout the process of development and getting my store open. They are quick to respond and get the job done and do a fine job following up and checking in. Awesome job gang (and Lawrence, a very heartfelt puppy thanks to you!). I'm a fan. Hoopla!

Cherished Pet Memories
United States
Over 1 year using the app
January 21, 2019

Great app! Rony is the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Abaco Polarized
United States
Over 1 year using the app
November 20, 2017

Wonderful app. easy to use and great support team.

Tech Warehouse Sg
Singapore
Over 1 year using the app
December 24, 2016

The app itself is a great add-on to Shopify. My only two issues are 1. There are a lot of steps and screen hopping to setup product options. 2. It sometimes takes FOREVER to display on product. That's a pain when you are doing webwork and would like to see it. This morning it took over 15 minutes to display. I'd love to give 5 stars, just can't.

The Earphone Guy
http://www.earphoneguy.com

Earphone Guy Llc
United States
Over 1 year using the app
March 24, 2015

Just the drop down system we were looking for, its worth upgrading to premium to be able to make the conditions. Their customer service is really helpful too!

Soumatrix
United States
About 1 year using the app
November 15, 2016

We use multiple BOLD apps, but Product Options is our most used as it allows our customers to build a custom product of their own. I love the text box character limits, the ability to give options condition logic to hide or show depending on what the customer picks. Product Options has made our website easier and more user friendly walking our customers through the ordering process.

As with anything in technology, issues or bugs may occur, but that best part of BOLD is how quickly they take care of these issues. I love that once I open a support ticket, I receive an email with a ticket number and within 24 hours I have a team member supporting the issue. BOLD has even helped our personal coder to assist him in setting up something custom for us.

My favorite part of using BOLD apps are the routine emails they send giving tips on how to use their apps to your benefit. This years Black Friday University was especially helpful and motivating for our team to get into the holiday spirit.

Twentythreeten
United States
Over 1 year using the app
May 10, 2016

Couldn't run my store with out! Thanks!

Chicagogiftbox
United States
Over 1 year using the app
July 22, 2022

Love this app and love the customer service. Today, Jeff went well above and beyond! I just moved off an options app to Bold Product Options and the customer service is excellent; responsive and knowledgeable. The app works so much better and looks great on my page!

Great Lakes Fibers
United States
Over 1 year using the app
Edited January 28, 2019

Rony and nirav helped me with something I needed desperately and was the best! He went above and beyond the call of duty and I finally got my Shopify store exactly as wanted. Bold is the best app for anyone with intricate options

Zen Aroma Shop
United States
Over 1 year using the app
December 15, 2021

This app is great for managing products with a ton of different option choices. Their support team is also fantastic, shoutout to Jeff for handling my problems in a matter of minutes.

VoiceSuite
United States
Over 1 year using the app
Shop Circle replied December 20, 2021

Jeff is a rockstar, for sure! We've passed your kind words along to the team. :)

Thanks for your review - we hope you have a happy holiday season!