Reviews (2,630)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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Great app, removes limitations for product options and customisation are easily accomplished by speaking to support, Daniel sorted everything for me in super quick time. highly recommended
I'm not in love with this app BUT when it works, it works. I've contacted support several times - Tamer is helpful and aside from some limitations on their end, he was able to make some requested changes. I would not suggest their chat feature as the customer support rep I spoke with there was very rude and unable to provide any assistance at all.
The app is very time consuming when updating or creating many options for products. They have a time out feature of one hour - so if you are working on something longer than that (which I do often), you will lose any work when it times out. That is very frustrating and something that really needs to be addressed, as in completely removed!
The app doesn't appear to work on older version of IE. I've had several customers contact me that they were unable to view the form which means they are unable to order a product.
I'd like to see a way to copy product conditions and set options. This would be helpful as many times I am using several of the same options with one or two changes. Instead of having to recreate the ENTIRE set, being able to copy it would help with the one hour time limit.
It would also be very helpful to be able to assign the options directly from the Shopify products page instead of spending so much time in the app with a time limit on your work.
So far so good with this app. Really appreciate the ability to chat with support. Nir was very helpful!
We love hearing that you're enjoying our app; thanks so much for taking the time to leave us a review! Don't hesitate to reach out if you need any other assistance; we'd be more than happy to help again. :-)
Nice app. I was able to do what I envisioned. Created 3 option layers in just minutes. Tech support was fast and very friendly.
Thank you for leaving us a review; we're happy to hear that you're enjoying the conditional logic feature of our app! Don't hesitate to reach out with any questions or comments - we'd love to help.
Love that you are promoting clean air and sustainable solutions! :-)
This particular app (plus a bunch of other by the same people), are THE particular reasons I haven't abandoned the Shopify platform altogether and gone shopping for something else!
Nah! ... but I tell you, Shopify should SERIOUSLY consider going to the piggy with a hammer and buying this guys up. That good are their apps and post-sale service. The functionality and flexibility they add to the more advanced Shopify store is unique in the Shopify app ecosystem. You can shop around for a cheaper alternative (been there, have the T-shirt) but you will fall short on your objectives or obtain just that, a cheaper product.
Each time I contact BOLD I’m blown away by the service I receive. I wish all my APPS could be from BOLD as if there are any problems they have the resources to resolve any issues, unlike any other APP I have found where support is usually very limited. Lawrence resolved my product options issue; the service was first class. Thank you!
Were very helpful in installing the app and to resolve any issues I had with its setup and implementation. Look forward to expanding its use in my store.
Excellent app! and excellent customer service. Alexa helped me fix a problem in no time! Highly recommended!
Excellent product, performs as advertised. I gave it 5 stars because the functionality is exactly what a custom based business such as mine needs. I have just launched my website and it wouldn't have been possible without BOLD!
Samuel L was super supportive when we had a technical issue. Helped us right-away with not waiting around for the ticket to be escalated to another department. Very refreshing.
The app is killer too, helps with all our offerings.