Reviews (2,632)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced product customization and variant management capabilities, highlighting features like conditional logic and bulk changes. They find the interface intuitive but note a learning curve. The support team is praised for their quick and effective assistance, often involving live calls. This app is valued for enhancing the shopping experience by efficiently catering to diverse customer preferences.

April 1, 2016

Had I know it was this easy to open a web store, I would've done it years ago. Shopify and Bold are a perfect match.

The customization made possible by Bold is really cool. Support Dept is very responsive and made some minor modifications I needed quickly. Now I'm studying their other apps to see what the possibilities are.

My store goes live next week. Thanks Bold!

Sendamug
United States
5 months using the app
May 20, 2020

After my website development team set up some initial rules incorrectly and that was causing losses in revenue, I contacted Bold support to help me figure out how to correct the problematic rules and to create a new rule. They followed through and our product options work the way they were intended to and we are not missing out on revenue due to errors any longer.

Pet Perennials
United States
5 months using the app
January 30, 2014

Great App. Upload any file type with conditional logic. Great for us to have a responsive form for our clients.

Design HVAC Experts Inc.
Canada
5 months using the app
January 29, 2025

Great app, amazing service and helped with any issues. Mitali responded promptly and assisted best she could.

Workspace Ergonomics
United Kingdom
May 28, 2014

I've been using this app for about two months, and I'm super impressed. The customer service is great (I needed a help because I had another, similar app installed and it conflicted with this app). I uninstalled the other app I'd tried because this one is far superior. I used it to create "product builders" for each of my charts products - making it easier for people to assemble the system they need instead of individually picking things out. In the future I'll need to something more simple, like extra customization on some of my magnets, and this will work perfectly for that as well. I use the upgraded version with the conditional logic, and it's fantastic. I love this app!

Stinkerpants
United States
5 months using the app
July 7, 2023

best supporter for my store.
they support every time.
i will use it for all store.
recommend app for Pod store

Celestial Prom
United States
5 months using the app
Shop Circle replied July 9, 2023

Thank you for taking the time to leave us this amazing 5-star review. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job!

Our support team is always here and ready to assist you 😊

Have a wonderful day,
Customer Success Team I Shop Circle

May 10, 2016

It does the job, but it is the most expensive app I use at $20/mo and still has weird glitches and snafus. Every once in a while all the connections I build just seem to randomly break and I have to rebuild them. Behind the scenes, the use of the hidden products are clunky: they junk up my product list and don't translate well when importing into my shipping program, such as onto customs forms, because they are being imported as a separate product rather than a product variable.

But it was the only working option for conditional logic options (at least at the time I purchased it), and it allows me to increase the options above the Shopify allotment, so I keep working with it. And their customer service is pretty good.

Walnut Studiolo
United States
Almost 9 years using the app
Edited April 24, 2017

Good app! Does exactly as advertised! The customer service was excellent, MC was quick to help, easy to work with, and helped greatly in solving out issues.

Esks Shop
Canada
Almost 9 years using the app
April 27, 2014

Very handy for creating advanced option features & boost sales.
According to me, this app is super awesome (and not so expensive)!

Dekora Concept Store
Bulgaria
5 months using the app
September 12, 2017

So far they've been amazing. Products aren't live yet, but customer service has been fantastic. Any solution that wasn't already built in to the program, they've been able to customize.

Big Spoon Roasters
United States
4 months using the app