Reviews (2,629)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

August 1, 2014

Works like a charm! Very happy with App.

Chic Latisse
United States
About 1 year using the app
Edited December 12, 2017

Became the best app for us! Would love to see hover enlarge for the swatches.

UPDATE: Had a full functionality as a tester but after removed it and Now I can not even edit some of the options. Not nice at all.

Azfitnessequipment
United Kingdom
About 1 year using the app
March 5, 2018

Bold Apps has been extremely helpful in setting up my shop.
They have responded to all my requests very quickly and implemented what I wanted in my shop.
I am very pleased with Bold Apps and the product options.
Thank you.

Abiza 2
United Kingdom
About 1 year using the app
Edited October 2, 2017

At first we had some issues in the past that took a while to resolve. However, Paul and Lawrence worked with us, and we are now up and running and everything seems to be going good. I must be honest, we have A LOT of option sets, and we pushed the software to boundaries it may not have been designed for. We did experience some of the negative sides of things as mentioned in some of the comments, but they stepped up their game and made things right! I must give them credit for that. Thanks guys for all of your help!

Self Reliance Outfitters
United States
12 months using the app
September 29, 2015

I have had this app for a while now and it really does do what it says on the tin, any problems have been sorted out quickly by the friendly and happy to help support team.

Funkyribbon
United Kingdom
12 months using the app
March 31, 2015

We use this on all 3 of our Shopify stores. Couldn't live without it! Bold apps is the best in shopify apps and can't wait to see what else they come out with.

ZeroHourXD.com
United States
12 months using the app
October 29, 2013

Great app! So happy someone finally created this! Thank you!

Virgin Vapor
United States
12 months using the app
Edited June 21, 2019

Update 2019-06-21: Lowering from 2 stars to 1 star.

Well, not only did they leave a lot of worthless code slowing down the pageload of my site (they offer in the reply below to log in and remove them if I want), but they have been spamming me since my 2-star review. (I'm just not that into you, guys...)

Email #1 from them: "Please don't leave us."
Email #2 from them: "Regarding your review..."
Email #3 from them: "How are we doing?" ?? A support survey for the message they sent me about the review?
Email #4 from them: "Sorry for the delay" ?? Leave me be, please!
Then they replied to the review... and I got notified of that response.

And.. then they called us about the review!

In the call, they didn't address any of my concerns, nor seemed sympathetic. They basically indicated the product direction would never include customizing options based on a user's Shopify variant selection (maybe a new "app" they want to sell eventually so they don't want to enhance this one too much?)

All in all-- I spent a lot of money, got negative value (huge waste of my time and some slowdowns) from their app, and then was pretty much harassed by them about leaving a 2-star review, with no desire to improve their product. Before giving up, I swear I went back to the app like 3-4 times over months to give it another try but I just couldn't make it work. Maybe if I sold t-shirts it'd be the bees knees... but anything more complex? Nah, shop around for another addon.

Or if you're feeling lonely, leave them a low review and they'll want to talk to you plenty...

-----
ORIGINAL REVIEW:

They helped me set this up initially and it never worked very well even after. View never ended up showing the total price with options combined, even after they helped. Sounds like they thought they fixed it but it wasn't working in our browsers. Just was too much hassle to bother with them again and I hoped to get around to working with it. In addition, I really needed it to be aware of the selected variant (e.g. if the person chose variant 2, then the options should change conditionally for that item, including maybe adding a different variant to cart if they selected the option). To their credit they were fairly responsive, and told me they didn't support that use-case. But I've paid months of this and never used it because it's a pain to use and never showed up properly. They make money because they've been around for a while but it feels like they're just coasting with this app and not really trying to improve anything. If they gave me any impression they were looking to improve the app. Now I'm going to uninstall it but their uninstall process says "oh, we'll leave a bunch of junk in your liquid files but it should be harmless" rather than having a professional approach to install/uninstall. I recommend shopping really hard for an alternative options app before trying this one.

Luxury Playstyle
United States
9 months using the app
Shop Circle replied June 20, 2019

Hi there! We're so sorry to hear about the troubles you're having with Product Options. We've tried to get in touch a couple of times but we understand that you may have found an alternative. If interested in speaking with an expert we'd be happy to accommodate a time to talk. Thank you, we'll try to get in touch once more.

November 14, 2013

Excellent Add-on. Brings your custom product to life.

Digi3DWorks
United States
12 months using the app
July 18, 2014

The only reason I am giving any stars at all is that once the app is finally working it does what it says. My problem is more with the customer services I received. Each reply back to them took days to get an answer and even though I had gotten one reply on a Saturday, when the problem escalated to a LOT of lost sales I was given the excuse that they are closed on the weekend (then why did I get a reply on the middle of a weekend day?).

Basically the initial installation which I paid and additional $50 to have done, was done incorrectly. Didn't get a reply for three days and had to use an old version of my theme to make due for the mean time. That was fine, it happens. But then instead of fixing the theme it was suppose to be on they wrote over my back-up copy of my old theme and it was STILL broken! (when you ask for the installation they ask for the themes that you'd like it done on so why this was mixed up I will never know). So for the busiest time period of my shop I was left with no functioning theme, no back-up to resort to, and no apology other than another couple of days wait (this had gone on for well over a week) other than we are closed on the weekend I'll fix it now and never actually said when they were done. Later I discover the test settings they'd put to make sure things were running were still left active so a few of my listings had blank drop downs labeled test, making my site look kind of sloppy.

My back-up theme is still written over and has to be completely rebuilt and after all the money I lost because of their multiple mistakes you would have thought a refund or some comped subscription credit was in order. I lost easily $500 to $700 in sales given how high my abandon cart rate jumped over this time period. Very very very unhappy with this company's service

GeekeryMade
United States
12 months using the app