Reviews (2,632)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its advanced product customization and variant management capabilities, highlighting features like conditional logic and bulk changes. They find the interface intuitive but note a learning curve. The support team is praised for their quick and effective assistance, often involving live calls. This app is valued for enhancing the shopping experience by efficiently catering to diverse customer preferences.
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Great customer service. Jeff and Mirza stood out and were particularly helpful.
Hi there!
We're absolutely thrilled to hear about your positive experience with our customer service team! It's excellent to know that Jeff and Mirza were able to assist you and make your experience with Bold Product Options a valuable one.
Our team works hard every day to deliver high-quality service and your feedback serves as a great encouragement to all of us here at Shop Circle.
We truly appreciate your 5-star rating and we're grateful for users like you who make our service a pleasure.
Thank you once again for sharing your experience. Please feel free to reach out if you have any more questions, concerns, or compliments.
Cheers,
The Shop Circle Team
I would highly recommend this app. It is much more in depth than the others and has great plan options, including a free one!
Just a few months ago, I opened a Shopify store that sells 2.5D personalized products. What is 2.5D? It's like white relief sculpture that will show a picture when backlit. So, it's not just a picture. It also has texture and backlight. Customers can put their picture and choose designed words or quotes below their picture, and they can even put custom texts! This basically means that I need so many personalization feature on my product page: file upload, dropdown menu, radio button, text box, etc. There are several apps in the market that offers personalization and it's definitely not easy to find the perfect one. After doing my research, I decided that all my requirement can only be met with Bold Options app. Yes, I've done my research and I know that only Bold Options app offers the most complete, all-in-one package, for ultimate personalization. Trust me, I'm a perfectionist and I think that Bold Options app is near perfect.
Lawrence from support is awesome! He helped us write custom code to reflect our needs. Bold has the BEST customer service
After trying many other customizer apps I finally landed on Product Options. Great product and support, they helped get setup and guide me through any issues I had. I would highly recommend this to anyone who needs to add some customization to their products.
Awesome Customer Service!! Thanks guys!!!
Works great, support is helpful too
So far the app has been great and the support has been nothing but helpful!
Apparently I left a review for this app 8 years ago when I first installed it, and at that time was very impressed. However, I can say that my opinion has certainly changed and this app has now been permanently removed from my store. The customer service is very poor and it appears they only want more money instead of taking care of long standing customers - not to mention the fact that I was quoted 2-3 business days for a response and didn't hear anything for an entire week. Highly recommend looking at other apps for variants instead of wasting time and money with this one.
HORRIBLE.
After using Bold Product Options for years it was bought by Shop Circle.
From the beginning, it was impossible to get them to answer emails and get customer support. Literally weeks of no answer to multiple requests.
then I changed themes on Shopify to common Dawn theme.
The liquid disappeared from the order reports despite being in the front end.
easy enough I thought, just request they add the liquid.
They said I need to upgrade to V2, so I did.
Then the shopify orders report shows a million codes and snippets...they say nothing can be done with that.
Then the formatting of options got all weird.
Then all my conditional logic disappeared.
Then dropdowns show auto select.
Then pricing color fonts just randomly changed colors.
Then dropdown box sizes were running across all the page.
etc etc.
ALL OF THIS WAS HAPPENING RANDOMLY....THE SITE WOULD APPEAR FINE THEN THESE WOULD HAPPEN.
SINCE THEN I HAVE HAD TO THROW AWAY 5 THEMES BECAUSE OF BAD FORMATTING AND NOW THE SITE RUNS 5 POINTS SLOWER.
EVERY TIME I HAD SOMEONE FROM THEM TOUCH MY SITE IT WAS A DISASTER.
STAY AWAY.
We're truly sorry for the issues and frustration you've experienced with Bold Product Options and Shop Circle. It seems like there have been quite a few problems which have negatively impacted your site and for this, we extend our sincere apologies. We understand every bit of your concern – the smooth operation of your site is our priority too.
It’s concerning to hear about the lack of timely response to your emails and customer support requests. There seems to have been a handful of technical issues, which, we wholeheartedly agree, is far from meeting the quality of service we strive to provide.
We definitely want to rectify this for you. We will have our support team reach out to you to address and resolve each of these issues collectively. We’re committed to ensure you get a better experience moving forward.
Please remember, your feedback is crucial to us, it helps us identify, and improve on, areas where we're falling behind. We’re grateful for your candid review and are eager to turn your experience around.
With respect,
Shop Circle Team