SC Product Options

The App itself add some really useful features, that makes it a lot easier for our customers to browse the shop, and saved us tons of work!

We're now able to create advanced options/attributes for all products, much easier and faster than before. Being used to oscommerce, this is a far better way to manage options than i have seen even in other shop systems.

Worth all the money - i've upgraded to premium, to get the extra features available.

With regards to the available support, i'd say i am impressed it is so cheap. With this level of support, you'd expect the app to be far more expensive. Really friendly and extremely fast fix.I've had two Freelancers try and fix an issue, but they gave up after 20 hours of coding.
After contacting support, it was fixed within the hour!
It makes me feel safe that there will be no issues when it comes to managing this area of the shop.

Well done guys

This app is very helpful for product manipulation and customization! Works perfectly.

the app is good, but the customer service is so poor.
They can't support live chat, only robots there.
the one named "Alina" never help, what I want to alter,
he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!!

Date 2022/12/16
Again, they never replied to my email.
product options not showing up for our customers, what is the bug???
the dynamic list never update on time, the new products will not have the options
even after it is created more then one week.
The customer service team is fired? where are they
Date:2023/1/4
We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week.
Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.

Awesome App! Love the options it gives me!

A really useful app with great customer support. We're using it to offer personalisation (engraving) of our watches.
How it works for us: a customers can tick a box which makes a 'hidden' field appear. They enter their message and the app adds that supplemental cost.

great application. Staff if very resourceful and helpful.

Please read my review before installing this application as this app has a critical bug that they can't fix. As a shop owner, you need to know this information.

I loved this application. I've tried other apps and this is by far the best product option app, only if it worked.

The critical issue that they have not able to fix for past 6 months is that once in awhile, their added options do not reflect on the total price.

That means, a customer think they've paid for the added options, and it even show up in the receipt as if they've correctly added the options, yet it does not reflect on the total price.

This maybe happens once in a hundred sales, but we made so many angry customers. When they receive the package, the option items are not included because they didn't pay for them, and it won't show up in admin, yet it shows up in their receipt!!

There were many cases that we had to send those options for free to cease the upset customers. Some customers understood that it's a technical glitch yet, it does not leave any good impression on us.

Bold customer support has been helpful, yet they just can't figure out why this is happening, or by the nature of this app, this deadly critical bug can not be fixed for good.

I am writing this review so that other shop owners are warned before installing this.
As I said, I would love to use this app again, if they can ever find out the way to fix this.

I do feel that I deserve an apology from Bold CEO as I waited this app to be fixed for 6 months. I have had enough damage for using this app.

Regards.

Walter

This is a great app which provides a large variety of additional variants to your products. And the customer service team is awesome. Especially Dylan!

Very good support and a great app to use!

Wow. Just wow.

We've worked with a lot of app developers over the past 2+ years while we've been on Shopify, but the level of service we've received from Bold has been insane.

We approached Bold with a real niche problem & what we thought could be a potential solution, although we had no clue of how to implement it. Of course, Bold was already considering it internally & put us in touch with Cole to test it out.

Cole went a whole lot further. Building out the solution for our store & going above & beyond whenever we had problems, constantly reiterating, suggesting fixes or workarounds or taking time out of his own weekend to help us out.

Truly, I cannot thank you enough for the amount of time, energy & work you've put into helping us out.

We do not take it for granted & are so ridiculously humbled to be working with such an incredible team at Bold.

Jay - don't ever let Cole or Lawrence or MC go!

We're looking forward to working with you a whole lot more in the future.

Cheers guys!

- Tom