Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

November 16, 2017

We are very disappointed with support. They cannot solve the problems with missed options and order printer. Right now all options are mixed up when we have two items purchased. Stay away! This costs us hundreds of dollars a week. We have been promised for months that the problem will be solve but it has not.

Shopify has said that this order printer issue is a Bold Commerce problem and they cannot and will not help.

Myboards
United States
8 months using the app
May 2, 2020

Very good App and, Very good customer services.
Thank You
Dentamed USA Your Medical Dental Equipment

DENTAMED USA
United States
8 months using the app
August 25, 2015

Bold apps has ALMOST knocked this category out of the park on this one.

I love the conditional logic, and the fact that each option can manipulate the price (though in a bit of a roundabout way) of the product. However, I would like to see them implement a more intuitive and rapid means of entering options without using the mouse to confirm each entry. This is exceptionally tedious and makes an otherwise wonderful experience, into something that I am not all that stoked about doing in some cases.

I know I am splitting hairs, but the average shopify store owner is a busy-as-hell person, I'd like to see that taken into account.

Oh yeah, and the install process is a nightmare, and easy to screw up if youre not careful or knowledgable - I refuse to pay the fee for professional install,, but I messed up somewhere and screwed up my cart's remove button. MY FAULT, but still, another slight inconvenience.

Overall, this app is by far the best option for creating complex - conditional logic based options menus. I spent a long time tryng to find the right solution for my custom decal/t-shirt/apparel shop, and this is finally it.

THANKS BOLD APPS. Make the few improvements I mentioned and you will become legends in my book!!!

Decalsnw
United States
8 months using the app
August 22, 2018

Ok so, I have been driving myself crazy trying to figure out how to offer packs on my site but only allowing specific options. I spoke to Brenden from Bold and he helped me solve my problem super fast. By far the best support I have had with apps! Thanks Bold

Sawdust Embers
United States
8 months using the app
May 12, 2014

I like the app, but I wish they were a little more upfront about the installation of the liquid code, and the cost of it. The instructions are not very clear as to how to do it yourself, so really you are left with no other option but to pay the $50 to get them to do it for you.

unglued designs
United States
6 months using the app
September 10, 2018

So esy to use and just Charles from support help me, he was amazing and helped me work out how to move to the left of the screen. Thank you so much

XLR8
Australia
8 months using the app
April 4, 2022

Bug on my store caused by the app, nobody answers, we are unable to sell for a week...... we need help

Milk 42
Brazil
7 months using the app
April 22, 2020

Excellente application, le builder est complet et permet une multitude de choix.
Service client réactif et top ( Thanks Mayank and the team :-) )
Merci a vous

lacaveduvip
France
7 months using the app
Edited December 30, 2020

I use this app for options and to add different types of text to enhance my site. Bold Commerce product options basically kept me from losing my products because I could have more than 3 options. They took their time to teach me as well as make changes to help me when I needed help. They have a great staff and great service. I would especially like to thank Dylan for their help as well as showing me how to make changes myself. Their service and product get five stars from me. Thank you Bold!!! I used them a second time and their support continues to be great. Their product is perfect for my companies needs.

Pure Energy Bikes
United States
7 months using the app
August 5, 2015

Great app. I love it. I can make customized products with this. Awesome. I understand that so many people request for installing services, so that I have to wait quite long. But it's ok. The service is good. Thank you.

Bachs
Canada
7 months using the app