SC Product Options

Very bad app. Full of bugs, complicated to operate, not working properly.
If you want to add one simple field to several products, it will do the job. But if you need a little more sophisticated options than that, the mess starts.
Highly not recommended

I had an issue with the position of the option and Rushi got Roni to help me. And Roni did a fantastic job at tackling the issue, he successfully moved the input box to where I wanted and even made custom css so the input box is below the label. He also pointed to me where the files that needed to be edited were and gave me advice on CSS. This is the best customer support I have ever have.

Big props to Roni for being knowledgeable and helpful. He is the best. I'm subscribing to this app because of the awesome customer support I received.

Vighnesh, Laurel and almost everybody that i was talking to for help made my day. Not only works this app like a charm, The customer support is out of this world. 11/10 for Bold and the crew!

Love, Love, Love this APP! I was shocked when I was limited in options on my standard website... but BOLD came to the rescue. I love how I can set up an option list once and duplicate it over and over... making custom packs easy for my customers to purchase. I'm able to offer more variety than other businesses in my industry by just creating a few custom lists in mins and let my customers mix and match!

Good app, nice customer service. Nir, a nice CS guy was spent over 30 minutes helping me with my store installation and customization issues. Thank you, Nir.

Highly recommend using this app.

This apps functionality seems to work fine and the support team is responsive at first but a deeper looks reveals inadequacies and imcompetance.

TLDR--has cost me thousands of lost revenue and a big bad headache I didn't need but I've been trying to get admittedly a little more than basic functionality.

For me 1 star seems about right for both execution and service.

I do want to acknowledge that they genuinely seem like they want to help and are doing things...it's just a mess and I'd almost rather them not try so I can look for other options or hire someone to do it for me.

Long version:

The goal:
Offer a single product with options that break out into separate already existing items in the cart (like a bundle!)

Problem 1:
Would update price but not sale price...seems like it should right? Not out of the box. Required a few back and forths but worked with team to fix.

Problem 2:
Would not update main page feature product to include options just like the product page. Seems like that should be a little more than basic because a few themes are available. Did require some more back and forth but eventually got it.

New problem:
Cart would not display pricing correctly. This is a bug. Was fixed.

New problem:
Now there's meta data and random lines in my cart and on the order in shopify. Does it export those random lines to shipstation...yep...no resolution yet because while I was working on this it broke entirely...[see below]...

New problem:
Broke my store. The cart did not update to correct pricing. No change caused this on my end that I am aware of...maybe it was maybe it wasn't...not going to outright blame Bold but the next part is really f-ed up. So I tried to fix by removing the item from the options.

BIG PROBLEM:
Now all my store items have the options. ALL of them. And they don't add to cart. Completely tanked my business for a day. They say it's a known bug but didn't warn me or anybody about it.

NEXT BIG PROBLEM:
Had to uninstall the app. Didn't fix that either. SERIOUSLY? The options were still showing up!

So then after all that I am giving them another try. Why? Because I really really need this functionality and there aren't that I am aware other options.

So...let's try again from a clean install shall we? Guess what? Yep problem 1 and problem 2 again. I asked specifically to address that so now I'm on email #65 to address something that could have been caught by reading on email #50. READING. It's like there are some robots working there designed specifically only doing one thing at a time and ignoring everything else.

AND THEN ANOTHER BIG PROBLEM:
Today some of my customers started emailing me that they couldn't check out. One of the people at Bold had been installing code on the live version of the site I think (though they claim otherwise) and I needed to revert back to an even older version of the store.

I'm still writing back to them as we speak to explain what I need done...this has been one sick, gross, pitiful mess on both a technical and customer service level.

UPDATE SEVERAL WEEKS LATER
So it turns out that leaving a 1-star review got someone's attention and I started getting more timely and useful help. They were able to re-implement the App in my store and produce good results that achieved most of my goals. I'm upgrading the review to 3 stars as an acknowledgement of the effort and the effect of the final product. I'm leaving it there however because I believe in the review system and it was honestly really difficult to get this working and caused me so much stress and headache and loss of revenue.

Love this app for our jewellery customisation. Great instructional videos, easy to use, great support

This app is very helpful in our industry, the cool part is that they have an amazing customer support and you can chat instantly with them with any problems that you're facing. I tried different apps but this is far better than the rest.

This app is amazing! I was hesitant at first as the app was out of my budget but I am so glad i decided to give it a go. The team are super helpful with my silly questions and their response time was great. Get this app! It will bring value to your business.

I've used this app to easily create multiple product options for several different variants - there's a bit of a learning curve, but the customer support team is very accessible and easy to work with! (*Shout out Camila for continued assistance whenever it's needed*)