Reviews (2,632)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its advanced product customization and variant management capabilities, highlighting features like conditional logic and bulk changes. They find the interface intuitive but note a learning curve. The support team is praised for their quick and effective assistance, often involving live calls. This app is valued for enhancing the shopping experience by efficiently catering to diverse customer preferences.
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Great app with great functionality and the service these guys provide is outstanding!
I used this app to create my prescription glasses store and I really needed an app with unlimited options. Couldn't have achieved this without BOLD. Due to the level of customization I needed, app support was the most crucial factor for the success and that's where Rony from support team came in and helped me achieve the customization I needed. Can't thank him and bold enough! You've helped me make my website the way I needed, without leaving shopify and starting from zero and hunting for developers. Thank you so much!
Thanks a lot for your review! I know how tedious and difficult it can be to add multiple customizations, so I'm glad we could help save you some hassle! It looks great on your site, and you've got some beautiful frames.
Daniel was absolutely fantastic helping me with adjusting the placement of my bold options. Amazing service!
Appreciate the kind words. Props have been passed along to Daniel. Thanks for choosing Bold!
Awesome App, love that customers can upload file. They also installed all the code for me in a timely fashion, thanks bold apps!
If you are looking to add options to products and Shopify's native variant functionality isn't enough for your needs, look no further. This app is perfect for giving customers the ability to add options and/or customize products.
And Bold's tech support is exceptionally good! I had technical problem and Lawrence traced the issue to my theme. I've gotten used to developers throwing up their hands when another developer's code causes an issue. But Lawrence didn't. He took it upon himself to correspond directly with the theme developer and fix the issue. The world would be a better place with more tech support people with Lawrence's character. Thank you Lawrence!
This app is an easy one to recommend.
Great product! Couldn't enjoy it any less. The setup is pretty easy and problems are fixed quite easily by there support team. Non the less what it has done for sales! Boosted sales with simplicity and ease.
They app wasn't 100% how I wanted it to work but through the help of Julian from customer support I was able to figure out a perfect way to use the app to work how I wanted it to. Many thanks to Julian!
I’ve only had this app for a few days but out of the many product option apps I’ve tried, this app was able to meet all my needs, almost immediately AND I don’t have to download any other apps for it to properly work. It costs more than I’d prefer to pay however if I don’t have to fight with my website anymore, I’ll happily pay it.
the app is good, but the customer service is so poor.
They can't support live chat, only robots there.
the one named "Alina" never help, what I want to alter,
he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!!
Date 2022/12/16
Again, they never replied to my email.
product options not showing up for our customers, what is the bug???
the dynamic list never update on time, the new products will not have the options
even after it is created more then one week.
The customer service team is fired? where are they
Date:2023/1/4
We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week.
Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.
Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive customer service experience so far, our goal is to help you succeed. I have checked in with our support team and can see that they have been helping with your requests. Please keep an eye out for further email communication from us. We thank you for all your patience.
A really useful app with great customer support. We're using it to offer personalisation (engraving) of our watches.
How it works for us: a customers can tick a box which makes a 'hidden' field appear. They enter their message and the app adds that supplemental cost.