Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

February 16, 2023

Have used this app for a few years now. I came here to praise Jeff for his customer service on the app. The product options weren't always syncing or if they did , it would be not immediate. I give 5 star for Jeff and 3 star for the app. I am on the basic plan. I also run a woocommerce site and adding the product options directly under the product description is so much quicker and easier. Anyway... Thank you again Jeff for your help.

Babygifts.ie
Ireland
Over 4 years using the app
March 19, 2019

Jonathan was fantastic in helping me add a variant to an existing option in Bold Options. Very professional, knows what he is doing! I highly recommend Bold and their products!

Morrow Audio
United States
About 2 months using the app
Shop Circle replied March 20, 2019

Thank you very much for the review and recommendation, we're very glad we could help with adding a variant! Please let us know if you need anything else. The wood finishes on your Legacy Audio speakers are absolutely stunning, by the way.

September 3, 2021

A little confusing to get started off with but after a few stressful nights.... finally figured it. Adds a lot of options to your store. Nir helped me out with a few issues I had in no time! customer service so far has been great

Rack and Plume
United States
About 2 months using the app
Shop Circle replied September 7, 2021

Thank you for the review. We are so glad that Nir was there to help you and resolve the issues you were having. We will be there when you need us!

October 30, 2018

Thanks to Nir for the great timely support. We were able to get the issue resolved very timely and professionally.

Revolucion Coffee + Juice | Plant-based coffee and juice shop.
United States
About 2 months using the app
Edited September 14, 2018

Be warned, this app promises to be all that. You really require an additional $500-$700 of capital available to spend with the 3rd party developer to make this app truly shine. The folks at Bold say they know how to tweak it but everything costs money with them.

Retro Active Arcade
Canada
Over 4 years using the app
March 17, 2016

Spoke to Marty and Tamer who both installed my code in their advertised time, but of course much sooner :) thank you for that service, it is appreciated. With the wide range of function apps you have I will consider further paid options. I intend to keep the premium options because as you will see if you research; BOLD has the "modern" basic functions at a fair price, not rip-off and this is appreciated by the industry and is good for the industry. Thank you :)

Civilstock
Australia
About 2 months using the app
August 31, 2020

This product is great for our store needs - We use it for various add-ons for our products, variations and color swatches. Nir provided outstanding technical support!

Barbell Flex
United States
About 2 months using the app
Edited September 16, 2021

I'm updating my review in 2021.
My product options often disappear by themselves on selected product options groups, particularly in those groups which contain more than 200 products. It's disappointing when customers tell me they are not able to see the options, and then I go into the products and realise the options have disappeared, and I have to reassign the options to these products.
I've feedback to the team but they told me they couldn't do anything about it. On option groups with smaller number of products assigned to them, they work well. This was my review in 2014.
Wonderful app! I'm delighted to know that I need not go into each product to amend the options in future, eg.. if I ever change the sizing options (I run a tee store by the way). And I love it that they let you set conditions to the options. If customer choose this, then that option will appear. it's very cool! :D

Label of Love Studio
Singapore
About 4 years using the app
July 31, 2014

Finally got the app i have been looking for. Works great and the customer service is excellent

whatshotapparel.com
United States
About 2 months using the app
December 16, 2019

Great app and amazing support and service. Rick was extremely helpful, fast and had so much knowledge.

In Shape Mummy
Australia
About 2 months using the app
Shop Circle replied December 17, 2019

Hello there! Thanks so much for the kind words about our app and support; we're really glad to hear that Rick was able to work on things for you and get everything up and running properly!

We have some amazing talent here, and we're glad you got to experience that first-hand; please let us know if we can help with anything else!