Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

November 27, 2018

I used this app to set up options on my online store. I love it but i want to be able to have one selection box for three choices and at the moment the app doesnt allow it. My Guru was Cody whom was very he;pful.

By Sir Tony
United States
Over 2 years using the app
February 19, 2019

It works exactly as advertised, looks beautiful on the site and the customer service is top notch. Rony was quick and profession in helping with matching the app to my website. I'd definitely recommend this app.

Bison Gaming
United States
About 1 month using the app
August 13, 2013

Very useful and efficient app which reduced our work load and increased sales.
We find this app much better than any other existing apps as we experienced the difference at the beginning of using this app.
100 % reliable and work load reducer. We love this app.

Onam Portal 2013 | Online Onam Shop
India
About 1 month using the app
December 2, 2021

Very helpful when you have an issue I would recommend if you. are having difficulties getting all of the product options on your site.

Club Shields
United States
About 1 month using the app
Shop Circle replied December 20, 2021

Thank you so much for the review! We really appreciate you choosing Bold. :)

January 15, 2014

Due to the nature of our product option and variants this is the only way that we could have made it work. The app is powerful in giving you unlimited drop down's and variant options not available on the regular shopify yet it's incredibly easy to use. The premium features allows access to the conditional logic, this again is an incredible feature that we are using on our entire store and makes it for a more pleasant shopping experience. We seriously were thinking of closing our store down cause we couldn't find any better way to display our products with all it's endless variation and options. This app gave us a way. We ran into a few small hiccups during the installation process for our theme, but was quickly resolved through their excellent customer service.

So stop reading and get this app worth it.

Future feature request: It would be nice if some of the option can be linked to a specific product image.

Cardini Leather Holsters
United States
About 1 month using the app
November 20, 2019

Amazing app! I use this app to add options such as uploading file, choosing sizes to my store and it makes the customization process for my customers so much easier! I had some technical difficulties with the app but Simran was a huge help, thank you!

LoyalundRoyal
Germany
About 1 month using the app
Shop Circle replied November 21, 2019

Thanks so much for the review! We love hearing about the customizations that you're using for your store and for your customers; it really makes it a special experience for them, especially with such a unique product such as yours!

Please let us know if we can help with anything else. :-) By the way, your models are very cute!

Edited August 6, 2024

Updated Review: We were on the premium plan with the Bold PO app and have experienced a significant decline in quality of customer service and the app in general since SCPO acquired it. At first we were excited that they reduced the monthly price point for the premium version by $10/month, but it has come with a serious cost...

Since April 2024, we have encountered issues with incorrect orders, missing required fields, and improper customer charges. Despite customer service's attempts to fix these problems through coding changes, the issue was not resolved and it took over a month of back-and-forth communication to finally have it fixed. 

Unfortunately, since that time we have started to have other issues pop up related to the code changes that SCPO made to the site when attempting to troubleshoot our issue in April. Shopify and our theme developer have confirmed the issues are related to those changes made in April, however SCPO said that is not true. As they were unable to assist, I had to seek assistance from an outside tech person to address the issue that they stated they could not find evidence of. 

Recently, I again noticed an issue where if someone is changing dropdown menu fields that have a price adjustment attached to them, that the pricing is not always updating correctly on the product. Sometimes it states a price much lower or much higher than it truly should be. I also was not able to add this product to my cart. I sent video evidence of this to customer service and they said they would need to pass it on to the developer to review. I just received an email from the development team not addressing my stated issues whatsoever and telling me that the app is working as it should when this is simply not true. I am beyond frustrated at having an app that I pay $40/month for and my tech issues are not thoroughly investigated, the responses I receive fail to address the issues at hand, and they repeatedly dismiss concerns of which there is video evidence that they do, indeed, exist. 

SCPO, it is time for your developers and customer service team to do better and support your clientele. 

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Previous Review: We have been using this app for about the past 6 months. We utilize the Premium version and for what it is, it is quite pricey; being the only app we found that will alter the pricing at the top of the page with variants, they have a corner on the market, however. For $50/month the easy of editing variants could be better. Another large drawback of the app is that you cannot utilize currency selectors for customers as Bold variants will not adapt, resulting in undercharging of customers and lost revenue. Customer service has been fair as well as overall experience. Again, biggest issue would be premium pricing is $$$$ for what it is.

Sloppy Chops Co
United States
Over 2 years using the app
Shop Circle replied October 17, 2022

Thank you very much for your honest and detailed feedback. Reviews such as yours help us determine areas for improvement, and areas where we are doing well. Thank you for choosing Bold!

October 27, 2017

Product options is a complicated app. On one hand, it adds a much needed feature to Shopify, and does it in a way that works well. I get the sense that a lot of the frustrations with the app are tied to the fact that Shopify doesn't make it easy to fully integrate into their existing product. If you want to do anything more than just simple options, be prepared to get some help from BOLD. The upside is, Bold is wonderful to work with (Shout out to Alan), really attentive, and helps wherever they can with really quick turnaround times.

It's not perfect, but it's the best option on the app store today.

Work Shelter
United States
Over 2 years using the app
January 2, 2018

Really helps in solving the problem of adding more variants than are allowed by the Shopify variant limit. In addition, this app is fantastic with conditional logic for providing alternative options when particular options are selected.

The support team is very quick to answer and thorough with their responses. Not only will they respond, but they went out of their way to actually set up an example for me in my store so I could see exactly how to perform the action I wanted.

Optica Ltd
Kenya
About 1 month using the app
June 8, 2016

This has been the solution to our problems. We have flash sales and needed a great way to offer multiple options: Size, pricing, style.. etc. Our favorite shopify app!!!

East Maple Boutique
United States
About 1 month using the app