Reviews (2,631)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

November 14, 2023

Phenomenal work. Responsive team. Definitely recommend

PawsPlace
United States
4 months using the app
January 24, 2015

Spent about 30 hours incorporating this app into our website -- it worked for about 3 days then all of the sudden the prices don't transfer to the cart. We had to shut down our entire business on Friday because nobody from Bold would answer our emails. When they finally did answer they said "we're swamped".....really? Great response Bold and thanks for the loss of revenue.

We paid these people $40 to install the code and $19.99 a month for nothing. I'd stay away from this app unless you want to lose money....

EasyEatz
United States
3 months using the app
June 17, 2016

Great Customer support, easy to implement. Really amazed how fast you can add more product variances with a click of a button. Thanks

Tango Arms
United States
4 months using the app
January 16, 2019

Good with the conditionals! By far more options that the default of Shopify, easy to handle and easy to get better everyday.

PITZ Shopping
Mexico
4 months using the app
August 30, 2018

Product Options makes my life so much easier to get things done quickly and their service is awesome and they are always willing to help!!!

Bad Boy Vettes Customs
United States
4 months using the app
March 13, 2023

I had initial issues with downloading the theme. I submitted a ticket and Ahmed helped right away. Quick help and great service providing extra assistance and information.

Kav Candles
Australia
4 months using the app
July 3, 2022

Good app, but the Help Center website is badly structured. They make many other apps besides this one, and the worst part is that the support information for all of them is in the same reference page.
Every time you want to get documentation for this app, you have to check if the search result is about this app out of 40+ apps. While this is a good app, this stress is tremendous and wastes a lot of time.
At the very least, there should be a filtering feature on the support page.
Again, this is very disappointing because this app itself is a good app.

itamo
Japan
4 months using the app
Edited November 7, 2018

Very impressed with Nicholas and MC's generous help with getting what I needed from the app.
The service these guys provided was amazing and can't recommend them highly enough.

Thanks so much!

Trulli
United Kingdom
4 months using the app
December 21, 2017

Good app with the flexibility needed and all-important inventory control when offering a SINGLE product with multiple variations (not different inventory for each variation like Shopify default offers). The dev team has been super helpful and responsive in working out a few glitches. I recommend having them look things over even if you don't have a problem in case they see something you missed. Looking forward to getting the most out of this app moving forward!

Forever Virginia
United States
4 months using the app
April 4, 2019

Challi was great! listened to the issue and resolved it quickly and professionally! Thank you so much!

RazorbackGraphix
United States
4 months using the app
Shop Circle replied April 8, 2019

Thanks for the review; we're happy to hear our experts were able to assist with the issue you were having! The Disney mugs you've got are very cute.