SC Product Options , 2,526 reviews

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, particularly useful for stores with numerous products. Key features such as the Dynamic List and order note requests for each item are valued. The app is recognized for its reliability and ongoing enhancements. The customer support team is commended for their quick and efficient responses. Despite minor limitations and occasional glitches, many merchants consider the app crucial for their store operations.

July 28, 2023

Jeff rocks! He totally helped me out! We have struggled to get Shopify live - we have been using Product Cart for over 10 years. with over 50K SKUS, lot to move over and a lot of change. Looking forward to expanding how we use BOLD!

CHAOS Fishing
United States
3 months using the app
October 3, 2023

It takes time to be attended but the support is very helpfull.

UNIQ Uniformes
Mexico
12 months using the app
Shop Circle replied October 24, 2023

Hello!

Thank you for your 4-star rating and the kind words about our support team. We're thrilled to hear that you found our assistance helpful.

We're sorry to hear that you experienced longer than preferred wait times, however. Our team constantly strives to keep waiting times to a minimum and we sincerely apologize for any inconvenience caused. Your feedback is crucial in our mission to offer timely support to all our customers.

We will ensure that your experience with our support wait times is forwarded to the appropriate channels for further improvements.

Again, we appreciate your feedback and we hope we can make your next experience with our support even better.

Best regards,

The Shop Circle Team

June 27, 2023

The team was very helpful in guiding me through the personalization process and did some onsight demo work, our company decided to wait till we had more customer feedback before using the full personalization tools. Very grateful to Jeff at Bold Product.

All Season Apparel
United States
8 days using the app
Edited October 31, 2023

We are using this on our iPad kiosk sales site and we love it. Bold is really doing some cool things with Shopify apps, I wonder when Shopify will just decide to go ahead and buy them and roll their functionality into the Shopify core offering...

They really help out with their live chat support, too.

Lilitab
United States
Almost 10 years using the app
May 10, 2016

It does the job, but it is the most expensive app I use at $20/mo and still has weird glitches and snafus. Every once in a while all the connections I build just seem to randomly break and I have to rebuild them. Behind the scenes, the use of the hidden products are clunky: they junk up my product list and don't translate well when importing into my shipping program, such as onto customs forms, because they are being imported as a separate product rather than a product variable.

But it was the only working option for conditional logic options (at least at the time I purchased it), and it allows me to increase the options above the Shopify allotment, so I keep working with it. And their customer service is pretty good.

Walnut Studiolo
United States
Almost 9 years using the app
Edited April 24, 2017

Good app! Does exactly as advertised! The customer service was excellent, MC was quick to help, easy to work with, and helped greatly in solving out issues.

Esks Shop
Canada
Almost 9 years using the app
February 22, 2016

Great application to use for creating input text and drop down menus. We are able to breakdown the inputs required from the customer line by line to get the info we require. We have seen an increase in sales due to the new functionality of the website.

support team is really helpful and are able to find solutions to a few teething problems I had. Back support is so important.

Engravingstrore
Australia
Almost 7 years using the app
Edited April 27, 2017

Our startup created one of the most complex shopping cart coding conflagrations, by integrating a highly customized Plug-In solution from Bold Commerce with specific permutations and complex product options. When we unexpectedly found ourselves with a rogue Developer unable to handle or professionally manage coding tasks, (compounded by an inadvertent error), we were met with graciousness and professionalism as BOLD'S Devs wrestled the bull down by the horns, helping us resolve our issues. BOLD'S client and developer support exceeded my staunchest professional expectations of what customer service, and technical "support" authentically become. Tamer, you may be the "APP" guy, but you're clearly the people guy for BOLD, and the intuitive, inspiring force behind your team. I've rarely had the pleasure and privilege of dealing wth a company so attuned to customers, or someone who simply listens as well as you do. The missing star is reflective only of technical APP limitations on complete customization facility. Thanks to you and Tyson again, for all your incredible work to resolve the issues, and complete our site dev for the BOLD segment, finally getting us underway after our sites languishing for many months. We are extraordinarily grateful to you, and customers for life.

Guildworksiabraham
United States
Almost 7 years using the app
Edited May 26, 2023

Good options app that after 7 years needs a bit of development, but really quick response from the support team, whom since they have been taken over by Shop Circle, knock BOLD out the park in terms of quick support. Shout out to Alina in support who was very quick in her response and helping out.

Hartnack & Co
United Kingdom
Over 6 years using the app
February 17, 2014

Great app to add several product options to a more customized webshop like mine!

Julien et Juliette
Belgium
About 6 years using the app