Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

April 28, 2014

Fantastic app, this allowed us to list a highly customizable product in the simplest way possible. We opted to have them install for us, and the Installation was done quickly and seamlessly. The team is very responsive with great communication.

Little Hip Squeaks
United States
About 1 month using the app
May 29, 2020

Sadly this app does not work consistently - customers have been able to add on items without being charged at least a few times a month (twice just yesterday, totalling almost £100!). As you can imagine, writing to the customer after the fact asking for the amount they actually owe is a recipe for never seeing that customer again. We have given Bold customer service ample opportunity to fix this issue (over many months), but the response we receive is they "can't replicate it" on their end. They offered us two months free, but what good is that when the app doesn't work and they refuse to fix it? We have found a different app and plan to uninstall this one ASAP.

Bloomtown
United Kingdom
Over 2 years using the app
September 6, 2016

Although they didn’t offer everything I wanted Bold product options definitely deserves a great review for performing where it matters – tech support! I had issues with the self-install on a premium theme and found the pro-install service spot on. Making full use of product options premium features I did come across a couple of bugs but both got resolved. No.1 shortcoming for me is the fact that if you have options on a product that effect base price, you don’t get a ‘from’ price on the product thumbnails within collections pages (it just shows base price e.g. '$50' rather than 'From $50') – not the best customer experience if those options can dramatically affect the final purchase price. Sort that out and you'll get a 5th star :)

Planbcreations
United Kingdom
About 2 years using the app
April 5, 2014

Product Options is a fantastic app, it offers my customers choices of choosing branded or branded items, and they can see costs change as they change their preferences. This app makes it so much easier to and quicker to add new products and change costs. I strongly recommend this app to any business that has variables in their product lines.

Best Branding
South Africa
About 1 month using the app
October 17, 2017

A great app for creating customized options for the products and the customer service is great. The integration was initially quite tough but has become supremely easy thanks to an upgrade. Works well for my store and looks clean and neat. Options to change the look and feel are few though, which we think BOLD could work on :) Cheers guys

Test4apparel4
India
About 2 years using the app
November 25, 2016

I sell bedding which has to be one of the most PITA things to sell on line because every size option changes the price. Then we have options...for our options.

With that, the ONLY app I found that could do what we needed it to do was the Product Options app by BOLD. And holy smokes does it work.

In just over three days I had a few thousand SKU's inputted with conditional logic so somethings showed and some wouldn't based on what a client chose. It's just brilliant and looks amazing on the site.

And the Support. THE FREAKING SUPPORT! Amazing. So quick. I think the longest I have ever had to wait was...maybe...a minute. Alexa. Melody. And Tamer. All my favourites. They've even gone in the back end to tweak things quickly for me that needed tweaking. So helpful. So friendly.

I've read some of the one star reveiws on this list and have to say if you're getting one star service from these guys it's probably because you are a 100 Star PITA. It's physically impossible to have one star service from Canadians. It's just not in their DNA. I would give the team at Bold Apps a 6 Star Review if I could, they've just been THAT good.

Can't recommend them enough.

Greatcanadiandowncompany
Canada
About 1 month using the app
Edited March 10, 2021

This app handled my complicated product variations & options perfectly (I had tried a couple other apps before that didn't work out). Alina went above and beyond to provide quick customer service and get everything taken care of for me. Thoroughly impressed.

EXT-USA
United States
About 1 month using the app
Shop Circle replied March 11, 2021

Thank you for your review. So pleased that Alina was there to go above and beyond to provide you with quick service you needed. Thank you for choosing Bold!

December 15, 2020

This app is the only reason I am with Shopify - I was able to get help with installation ASAP through chat and Alina was so helpful and fixed it in no time.

Cloth Bums
Australia
About 1 month using the app
Shop Circle replied December 22, 2020

Thank you so much for your review. So happy to hear that Alina was able. to help out and that Bold Product Options is a great solution for your store. Please don't hesitate to reach out any time.

June 20, 2023

Thank you to Jeff and his team for solving an occasional issue we were having. Occasionally priced option variants wouldn't be in the cart when the customer checked out.
The support team fixed this not only for our live store, but also for out development mode testing store. Thank again!

Now if only they could add some quality of life features and proper integration with a few of the apps BOLD still owns.

Freedom Bakery
United States
About 2 years using the app
Shop Circle replied June 21, 2023

Thank you for leaving us this review and feedback. It's great to hear such kind comments about our customer support team, it means a lot to us. Also, we are working hard to continue doing improvements to our app functionality 🎉

Have a lovely day,
Customer Success Team I Shop Circle

December 2, 2019

Working with app specialist 'Sam' he was super helpful, love this app! Will definatedly recommend it

pineworks malaysia
Malaysia
About 1 month using the app
Shop Circle replied December 2, 2019

Hello there! We're glad to hear that you had a chance to work with Sam to get your Product Options app up and running - he's great at what he does. Thank you so much for the recommendation, and please let us know if we can help with anything else!