Reviews (2,631)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

June 4, 2019

The most complete app for product options in the Shopify store. I am a shopify expert and I´ve installed it several times. Great app, great support.

theOUTPOST
Spain
3 months using the app
Shop Circle replied June 4, 2019

Hello there. Thank you so much for the review! We're happy to hear our options can help you and your business succeed! If there is anything else we can help you with please contact us through chat or by email, and we'll do whatever we can to help.

August 19, 2020

I had a bit of trouble getting the app to work properly with my theme. But the support team, specifically Shubhneet was very helpful and responsive to make sure the app worked for my needs.

Love, Sugar and Grace
United States
3 months using the app
July 24, 2014

Great app and excellent customer service. Highly recommend.

Commodious, the training community.
United Kingdom
3 days using the app
November 23, 2018

The team at Bold offer by far the best customer service of any 3rd party app developer I have dealt with on shopify. Immediate email responses, quick fixes, and in house app customization if you need to modify their apps to better suit your purpose.

Cuttingtime
Canada
3 months using the app
December 23, 2017

So many bugs, so many order errors - we've just had an absolute nightmare fulfilling our Christmas orders because of Bold Product Options. Spend thousands of dollars in development fees trying to streamline and customise the app to make it work effectively, as we'd already launched and committed. Frustrated customers missing out on orders because of missed variants. Very, very disappointed.

Juk Remuera
New Zealand
3 months using the app
August 3, 2017

KidsAtPlay.sg is a one-stop portal where parents can search and book children's play activities, sports and birthday party packages in Singapore.

Needless to say, there are numerous options / packages / add-ons that parents can choose to top-up on the original product. As I am also using a unique voucher code per product (for redemption) that utilises metafields to generate, it took me a long long while to create and edit each and every option!

Thankfully, halfway through that process, I found Product Options! Well I'm already using your Loyalty Points and Recurring Memberships apps, so hey, why not give it a try?

BEST APP IN THE SHOPIFY WORLD, no scratch that, BEST APPS IN THE WORLD!

Saved me so much time (no need to create metafields!) and al information is captured as it is! Loved that various types of options can be used, and I've combined a mixture of radio buttons, check boxes, open text boxes etc.

On this note, can someone help to: create a calendar dropdown for me? I read somewhere that this is do-able.

Also, I hope you'd be able to marry the Loyalty Points app and Product Options app. As of now, I understand that points can only be redeemed off the original product price and not the add-ons. It's very confusing and doesn't tie in well - when selected options are added to price, the points do not increase accordingly, and when a customer redeems points - then he'll realise he had only redeemed the original product without the add-ons!

In any case, all I can do now is to add a disclaimer that points can only be redeemed off the original product price :( that kinda sucks from a customer point of view.

So I hope you can marry the two very very soon please!

I've gotten the best support from MC, Alexa and Paul (there's one more but I can't remember his name)! Very fast response time and awesome customer service. I'm quite an impatient woman so I love that they can rectify my issues fast!

Kidsatplaysg
Singapore
3 months using the app
July 28, 2023

Jeff rocks! He totally helped me out! We have struggled to get Shopify live - we have been using Product Cart for over 10 years. with over 50K SKUS, lot to move over and a lot of change. Looking forward to expanding how we use BOLD!

CHAOS Fishing
United States
3 months using the app
August 24, 2016

This app is GREAT! We were using infinite options, a free app to allow us to have the variety of drop downs we needed for our product pages, but there was literally NO back-end to that app, so we weren't able to monitor inventory or stop selling specific options if we were out.
This app allows us a lot more flexibility! I have just started using the app and so i'm sure I will learn more about it and the functionality I can take advantage of for my store.
The BEST part is, BOLD customer service is absolutely AMAZING, I had SO MANY questions and I received same day (if not same hour) response time from them. They have an easy way to schedule a tutorial and live call with someone that will help explain all of the app's capabilities in terms that relate to your specific needs.
I received such incredible personalized customer service from Alexa and feel confident if I do run into any issues or questions, she will be there to help!
Thanks BOLD, you guys rock!

Thegroomsmansuit
United States
3 months using the app
September 3, 2019

Mike was amazing. The team worked with us throughout the set up. We had some changes done to our theme and bold worked around it and got it all working. You guys rock!

Scarz-Golf-Cars
United States
3 months using the app
Shop Circle replied September 5, 2019

Hi there, thanks so much for the review! We'll be sure to pass along the kind words to Mike. :-)

Really glad to hear that everything was sorted out and our team was able to get it working for you. I gotta say, I love the colour variety of your cart accessories!

Edited April 26, 2019

I have always been fond of Bold apps. Product Options in particular I find enables wonderful customization for both me and the person purchasing. I can collect personalization information, as well feedback about store logistics.

They have all been best experiences. Always responsive, friendly, and timely.

Namaste Love
United States
3 months using the app
Shop Circle replied April 18, 2019

Thanks for the review; we're happy to hear you're loving the app and our support teams' service! Please let us know if you have any further questions or comments; we're glad to help.

I look forward to seeing your jewelry, and love that you offer the option to donate to charity with every purchase. :-)