Reviews (2,629)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
Refine
-
By rating
Bold is simply the best at everything they do! They integrated their app with my theme in a weeks time even though the first review on the app store said it couldn't be done. I highly highly highly recommend the quality people and services Bold has to offer!
It does most things it promises but not all. I could not customize pricing especially if linking to inventory. The initial customer support was okay but I had to contact them thru chat after having a ticket opened. And when they had to refer me to a higher tier for help, I didn't hear from anyone until 8 days later. But by then I ended up having to remove pricing and using quickbooks for inventory tracking.
It's limited and you have to rebuild links to options for separate products even if the have the same basic options.
This is perfect. I sell jewelry. Some are necklaces and chain that come in different lengths or rings in different sizes. It's a much needed app for my store.
Pratibha was a huge help with customer service!! The App works GREAT and there was just one thing I couldn't figure out and Pratibha jumped right in on Chat to help me get it right! Highly recommend! Thanks for the great customer service!
Awesome app. Works great and has many options!
Worst Customer Service. Will leave you hanging halfway and won't even solve your issue. Charge huge sums of money for an underperforming app. Can completely kill your shop with their incompetence.
If we could give less than 1 star we would. Variants are not shown on the checkout page. So when a customer orders a product they will not see exactly what they are ordering, this will cause lots of abandoned checkouts like we have been experiencing. Customer service will get back to you within a day or so but as far as actually helping, you are on your own.
Great option app and does most things that you would need I have the Premium versions so customers can edit product details within there cart and this works well.
I'm using the Grid Union Pixel theme and it seems to integrate well however I did need support getting it to work.
The support staff are VERY good and really make an effort to sort out any issues. Talking to them via online chat is very quick and easy.
Only 3 stars Because...
Applying options is a pain in the backside they take a long time to appear so you need a lot of patience. Bold says its a Shopify issue and can do nothing about it.
If you need an options app and can afford the price then its worth giving it a go just be prepared to view a million ads and wait for the option to appear!
5 Star to MC - Support Team
She sorted out a lot of issues that I had with the Union Pixel Grid Theme and nothing ever seemed to much trouble her support was the best I have ever come across.
Perfect Shopify App and works great with bulk discounts! MUST BUY!
Not Impressed. When you are adding options to multiple products. not all products you select get the options