Reviews (2,628)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization options, ideal for personalized products like engravings. It features conditional logic for streamlined product pages and supports efficient multi-product updates. The app is reliable, and the support team is noted for their quick and effective responses, handling complex issues via live chat and video calls. Merchants credit the app with enhancing customer experience and boosting business growth.

June 20, 2014

Love this App! I wanted to make sure people could customize the soap they want to buy and this app was perfect for what I needed to do. I would definitely recommned anyone who needs to customize an order to use this app. It was very easy to use and I am very happy with the support I have received. www.MountainManSoap.com

Mountain Man Soap
United States
Over 7 years using the app
June 10, 2015

Love, love, love this app! We use the upgraded plan with the price variations and it works so well! http://www.bannortoys.com

Bannor Toys
United States
Over 7 years using the app
February 13, 2015

My new Product Options app is working great and the team has been instrumental to fixing any last tweaks needed. Great app and even better support!

Visual Management LLC
United States
Over 7 years using the app
June 21, 2016

This app solves a million problems and allows you to make more money, easily. It's easy to use, easy to change on the fly, and a great experience for your customers. Some of the best money you'll spend is on Product Options!

Brothers Leather Supply Company
United States
Over 7 years using the app
Edited November 7, 2018

We had an issue with our store where our related products weren't showing. Since our theme was a generic one we had further customized, setting this up required extra code which I couldn't personally figure out. We reached out to Shopify "gurus" and they told us it was an issue with Bold Apps. It wasn't. We initially spoke with Ashley C through Bold web chat and she sent us over to Mona in your Tier 1 merchant success team.

Mona is an absolute professional and took care of us very quickly, we were eventually sent to the tier two team where Kirtana took care of our issue fixing everything on the back end and leaving the updated theme in our editor. All we had to was set the theme to "live" and everything was perfect.

We cannot thank your Bold team enough for the amazing product and customer service you provide, even though this wasn't an issue related directly to your product you all went above and beyond to provide a solution. Again, we cannot thank you all enough.

A great business is shaped by its employees and management and you are all doing a fantastic job, we highly recommend using Bold Products for your Shopify store.

Clement Design USA
United States
Over 7 years using the app
December 8, 2016

We use all the features and LOVE them :) Excellent customer service, fast replies and extremely confident in working with them in the future :) Thank You so much for working with us here at iCarbons.com

Icarbons
United States
Over 7 years using the app
June 1, 2017

AWESOME APP!! I have just installed it and am testing it but it performs exactly as described and is the perfect solution to our shop. We do all personalized pet items and this is so easy to set up and a BIG time saver. They also helped me out installing the code for Ajax and did it in record time.

Flyingdog
United States
Over 7 years using the app
Edited February 16, 2017

Awesome app and what can I say about the customer service, totally AMAZING. An issue presented itself and in less than 48 hours it had been solved with the help of Alexa and Danni Zhang, and I know diddly squat about programming. Awesome, great totally better than the other apps. the other apps just aren't up to par, or the customer service. THANKS!!!

Hyoko Specs
Mexico
Over 7 years using the app
September 21, 2021

Nir did a great job at helping me out with product options by bold! Help is very good! Would recommend product options! You can do a lot within the app to benefit your store for what it needs.

Bobble Boss
United States
Over 7 years using the app
Shop Circle replied September 22, 2021

Thanks for the review. Happy to hear the merchant success team was able to help. Kudos have been passed along to Nir. Reach out any time, we're always eager to help.

April 27, 2023

I have been using this App for some years now and I dont know where my business would be without it. The support is excellent once you take into account time zones. Ahmed Piric went above and beyond, helping me re-setting the conditions in my Bold Options. A massively time-consuming and stressful situation was resolved without being prompted allowing me to get back to working on my business. Thank you

Square Repair
United Kingdom
Over 7 years using the app