Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

Edited April 9, 2020

Where do i start, Samantha first and then Rony. Both were outstanding, i was for sure a headache to chat with, although the lovely two people would never admit it.

Aryan also very good the following day. Thank you.

They were amazing, any problem was never too big and they went through all my questions with great attitude, with smile emojis all the way from beginning to end.

I couldn't actually believe how helpful they were, a massive credit to your business/team.

Thank you again to both of you.

SillyMe
United Kingdom
9 days using the app
August 5, 2015

Great app. I love it. I can make customized products with this. Awesome. I understand that so many people request for installing services, so that I have to wait quite long. But it's ok. The service is good. Thank you.

Bachs
Canada
7 months using the app
November 16, 2017

We are very disappointed with support. They cannot solve the problems with missed options and order printer. Right now all options are mixed up when we have two items purchased. Stay away! This costs us hundreds of dollars a week. We have been promised for months that the problem will be solve but it has not.

Shopify has said that this order printer issue is a Bold Commerce problem and they cannot and will not help.

Myboards
United States
8 months using the app
August 22, 2016

" MC " was fantastic! She showed me the link of where to add the option i was looking for. Since I'm a bit of a newb, she logged into our site for us, and fixed it all up. Thank you so much! We own about 15 other e-commerce stores, and will definitely keep using and recommending BOLD apps!

Classicshaving
United States
9 days using the app
April 4, 2022

Bug on my store caused by the app, nobody answers, we are unable to sell for a week...... we need help

Milk 42
Brazil
7 months using the app
February 26, 2019

Perfect app for my store!
And I was helped by wonderful Rony J with the settings for my site, the best support I ever received!

Jewish Headstone Deals
United States
9 days using the app
August 11, 2019

Very bad app. Full of bugs, complicated to operate, not working properly.
If you want to add one simple field to several products, it will do the job. But if you need a little more sophisticated options than that, the mess starts.
Highly not recommended

Wearabelle
Philippines
7 months using the app
March 7, 2016

Has good options and does everything I need in terms of adding variable options to products beyond the standard Shopify features. That said, the level of modifications is very large and it's scary to think of what might happen should it ever stop working.

Choppingblocks Com
United States
7 months using the app
October 28, 2017

The Bold App has allowed us to increase the variant options on the products we sell which has been wonderful. Support is great and one of their experts spent time with us on the phone helping us walk through the set up.

Pomprevel
United States
9 days using the app
March 26, 2020

I am installing this app manually and had some issues.
The help of the support team is amazing.
Mona, you did great, Thx for the support.

Alles Glas Online
Belgium
9 days using the app