Reviews (2,596)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to manage complex inventories with a range of product options and variants. They value its user-friendly interface, conditional logic, and bulk update features, which enhance customization and efficiency. The customer support team is praised for being responsive and knowledgeable, providing quick fixes and custom coding. Regular updates keep the app relevant and functional.
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Does not work with Out Of The Sand Box FLEX theme. I tried to solve the problem with support, takes 48hours + to receive a responds, problem still persists.
PROS: installations is swift
CONS:
- Product images/videos do not load in detail page while app installed (chrome, safari, brave, edge mobile and desktop, all tested, all failed)
- Product options take a while to implement, compared to my new app
- Support is not swift, 48 hours +
It is unfortunate that Shopify enables apps that loose money for all of us to flourish here. I made customer service at OOTSB as well as Shopify aware of this problem. Maybe that is a Canadian custom Americans don't get.
Rifat helped me with a small issue and was quick and knowledgeable. Bold has great products and great customer service
It's great app. With Bold, i can add the customize input to collect my customer's opinion. And i also appreciate Mayank, the guy who help me with this.
Excellent customer service, they have helped me with my problem, the app was not what I needed but nevertheless they have offered me an alternative, thank you very much.
Happy to hear that our team helped you find a solution. Thanks for the review.
I have to give the customer service support team some recognition here because they were extremely helpful in helping me get set up with using this App. I had some complicated logic and they really worked with me to get it to work. Have to give Rick a special thanks here. We are still deciding if this app will work for what we are wanting to do. But I would recommend anyone that is on the fence to certainly give them a try, because the app does offer some cool features and the support is there to help you through. Especially if your logic and needs are not overly complicated, the app will work great. I would certainly recommend.
Thank you very much for recommending our app! We'll be sure to pass along the kind words to Rick. We're happy that our merchants can test out our apps using a free trial to see if it's the right fit for their business, and will gladly assist with anything we can along the way.
We hope you decide to stick with Product Options! If there's anything more we can do to help, please don't hesitate to reach out to us.
Really terrible support. You constantly have to be proactive in pushing for a response from Bold.
We had Bold integrate its service with our store and once complete, around a week later, the Bold Options looked unprofessional (did not map with the Shopify options) and no Support from Bold. The Bold options would add duplicates of the option to the cart and then when the customer tried to edit the quantity, the whole item would delete. We had to refund customer's orders due to the faulty Bold options.
I would recommend another service to get around the Shopify 100 variant limit.
This App is currently broken. If your customers purchase using Internet explorer they will be able to add a bunch of options and not pay. Creating a customer service disaster.
Conditional options require an monthly $ upgrade. And installation is tricky, but Bold Apps offers the service (for a fee). The customer service has been top notch.
Now this is a quite handy one!
this app is great for adding customized variants and options. Rebecca was of great great assistance.
We love being able to help our customers add customizations that showcase how unique their products are - thank you for leaving us a review and giving a shout out to our support team. Your ice cream macarons look incredible!