Reviews (2,631)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

November 10, 2023

App combines features (file uploading etc) with the option/personalization, so helps save a few $$$. Also customer service is excellent and FAST

Mprints Additive Mfg. Association
United States
2 days using the app
March 17, 2016

This app does what is intended and more. Add product options, give each option listed prices, add conditional logic, assign option to product, ect. Happy that I switched to this app compared to the previous apps that I've used. While I will not name those apps, I will say that this app is compatible with the new standard theme and that it will probably be compatible with yours. Its just the liquid coding that's confusing.

I paid 40 bucks to have a professional do the coding for me. His name was Marty. Polite and did everything that I asked. Finished the coding in about 1 day. Now that's what I call fast service!

Texas Brick Oven
United States
2 days using the app
April 11, 2017

Bottom Line. BOLD Apps has one of the WORST customer service I have ever seen. I have reported them to their Shopify Account Manager and I truly hope that Shopify forces them to up their game. If I install a trial I should be able to get tech support immediately. Not send a dozen emails that go unanswered and then have to wait a minimum of 48 hours to schedule a call with someone (which is only a brief call) just to get the app working??? How does that make sense? When I install an app it is because I NEED it NOW - not 48+hours later. Shame on you Bold! I truly hope Shopify forces you to step up your game or kick you out of the App Store altogether.

Vapequeen
Canada
2 days using the app
March 6, 2020

I am a newbie to Shopify and he was patient and helped me out a ton. I love the 14-day trial as well! They are very fast at responding to email requests. Jericho has been so helpful with support on this app! I would recommend.

Minnieology Gifts
United States
1 day using the app
January 14, 2017

This app was the worst i have ever dealt with in all of my years of web development. It took me over 5 hours to try and install this app with the amount of customization that was required. After the 5 hours of work It still would not work for me, I was getting errors left, right and centre. There were no options showing up after I installe this app, when I select 'add to cart' I was getting more errors. The developers of this app really need to reconsider the shear amount of work that is involved in the installation of this app

And they try to charge then to install it for you? They charge enough as it is!this is the biggest scam I have ever come across in my life.

I have no idea how this app achieved 10/10 rating.

Jmarie Clothing
Ireland
1 day using the app
July 26, 2018

Great app with tons of features, and they're online chat help is amazing. Shoutout to Parminder who went above and beyond helping me adjust the code for not only my product options, but a few other small problems I was having!

Elgaard Industries
United States
1 day using the app
April 13, 2024

Used the app before, but now that it is under Shop Circle, support has been top notch. Nitesh took care of an issue for me in seconds.

Salty Dunes
United States
1 day using the app
Edited September 25, 2018

A bit of a letdown

I had high hopes for this app. We have over 100 products in our online store, each product can have a choice of 8 colours and each colour has an image assigned to it of the product. As standard when you click the colour the image changes and shows you exactly what the product looks like in real time.

When using this app you would need to create a colour 'set' and manually type out your 8 colours and assign an image to each colour.

This would need to be done for every single one of the 100+ products in order to upload different images essentially starting your store from scratch again.....

Great idea but needs alot more work

Kustom Kit Gym Equipment
United Kingdom
1 day using the app
November 29, 2019

Awesome easy to use app, and the customer support is amazing. Shout out to Scotty who was super helpful and was able to provide me with multiple solutions to issues I was having.

Little Marshmallow
Australia
1 day using the app
Shop Circle replied November 29, 2019

Hello there! We're so glad to hear that Scotty was able to provide you with multiple solutions in order to get things working for you; we appreciate the review, thank you!

Please let us know if we can help with anything else, and best of luck with your sales this Black Friday weekend!

January 30, 2020

This app was super confusing at first, so I hopped onto the support chat and Samantha was the biggest help in the world! After a few questions it was amazing how much simpler the app became and now I can offer variations in my products that I had only dreamed about! Thank you for making it super easy.

arteryink
United States
1 day using the app