Reviews (2,625)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization options, ideal for personalized products like engravings. It features conditional logic for streamlined product pages and supports efficient multi-product updates. The app is reliable, and the support team is noted for their quick and effective responses, handling complex issues via live chat and video calls. Merchants credit the app with enhancing customer experience and boosting business growth.

Edited May 26, 2023

We have been using Bold Product Options since 2017. Its always worked well for us, the transition to Shop Circle was a bit rocky, but the team at Shop Circle lead by Dan, clearly cares and works to resolve issues.

International Military Antiques
United States
About 7 years using the app
Shop Circle replied May 29, 2023

We're happy to hear you've had an excellent experience with our app and support team. We know how important it is to always have someone to give us a hand when we need it.

Thank you so much for recommending us! 🤩

All the best with your business,
Customer Success Team I Shop Circle

May 5, 2022

I've been using Product Options by Bold for over 5 years. This is a great app and has never failed us. With many variations of products, this app gave us the flexibility to offer hundreds of variations, and is a must for our business. Jeff is right there currently as we're attempting to change from an older, paid theme to a brand new, free 2.0 theme from Shopify.

MercyImages.com
United States
About 7 years using the app
February 21, 2023

We use Bold Product Options for a number of our products and have always had great success with it. Additionally, their customer service is always responsive and quick to resolve any issues.

RVi
United States
About 7 years using the app
November 21, 2014

The App works great! As an low/average experienced coder I was able to install it my self. The team's customer service is amazing, always helpful and quick to respond. I definitely recommend Bold Apps

Bruer
United States
About 7 years using the app
Edited April 20, 2015

This app was just what I was looking for to offer a variety of options for my melamine prayer plates & personalized placemats. I am impressed that I can change options quickly within the app instead of having to edit each individual product. The support staff was quick and efficient in responding to both my request to install the app as well as to fix an issue I was having once it was installed. I would definitely recommend this app and this company!!

Kids Placemats
United States
Almost 7 years using the app
Edited February 15, 2024

Great app. Very easy to install and use. Provided me all the options I needed to create a beautiful form for a number of choices my customers needed. Best part is the ease of use with which CSS could be written to make it look exactly as we needed.

Try on any product here www.myfabricoz.com

Fabricoz Team

Fabricoz
Australia
Almost 7 years using the app
September 23, 2019

We've had BOLD for a few years now and love it! Customer service is always great and they are quick to respond with a fix ASAP. If it cannot be resolved right away they put me in contact with someone who can get it done within a few days and keep me in the loop the entire time. Nir was awesome at fixing my issue right away and even walked me through how to avoid and resolve the issue if it occurred again.

Simply Straws
United States
Almost 7 years using the app
Shop Circle replied September 24, 2019

We're glad to have you as a valued, long-time customer! Thanks so much for the review; we love that you love our Product Options app. :-)

Thank you so much for sharing your experience with our customer service team; we do our best to get things solved and working for our merchants as soon as we possibly can!

Love your sustainability efforts, and the variety of reusable straws you offer!

Edited November 19, 2023

We have been using this product BOLD for many years. Recently we had issues where we had to consult the Shop Circle support team for urgent attention. Both representatives were amazing and resolved my issue quickly. Kemal helped me today and was very fast, efficient, helpful and I will continue using this app for its features and great service.

Graham Global Commerce
United States
Almost 7 years using the app
Edited March 22, 2023

NEW THEME UPDATE (2023) -- I recently published a new theme after 7 years using my old one and once again Bold Product options was vital to my store's functionality and success. Once launching, I ran into a few hiccups where the default code did not work properly with my theme, BUT IN LIGHTNING FAST SPEED, the help team were on it and had the App installed properly in a matter of hours. I cannot say enough good things about this product and it's customer support. Thank you!

ORIGINAL REVIEW (2016) Absolutely brilliant. 90% of my products require the customer to insert custom information before being able to add their selection to the cart. I searched and tested multiple other apps and none came close to the capabilities and integration this one does. 50 thumbs WAY UP!

Dj Drops 24 7
United States
Almost 7 years using the app
Edited February 16, 2018

I got really professional and friendly assistance from Bold support team with preparing my new e-store. Special thanks to Shubhneet and Alexa who pushed the resolution forward.

I'm very satisfied.

Update: 16.02.2018
BOLD support save the day again! Julian kicked *ss and solved another issue which occurred after we had to rebuild our entire store. Really in a matter of seconds! He made look Flash Gordon fast as turtle with a broken foot!
Thumbs up to BOLD support

Mymame
Slovakia
Almost 7 years using the app