Reviews (2,631)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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Excellent customer support provided by Vighnesh. Very fast response and scheduled a installation for me.
Awesome App! Shopify should buy this from you and make it a standard on their templates! I wish I could have used this when I opened my store!
Lawrence at Bold is amazing. We had some issues with getting the Product Options setup accurately with our theme and the support team was the greatest customer service I have had in 12 years of web development on any platform I've worked on. A++
Highly recommended. Will be using bold in the future with more clients.
Terrible app, doesn't even offer a preview of the uploaded photo. Requires "extra customization" for that. You can't install a Bold app without encoutering problems and having to contact support, they are really the worst app company by far. And as if that's not enough, when you uninstall a Bold app from your store, its stays on your site because it's still in the code, so you have to waste even more time with support to get rid of it. Avoid Bold apps like the plague unless you want to waste your time with support and mess up your site's code. Most apps out there install in one click, and you're done. Not Bold apps.
Hi there. We're very sorry to hear about the issue that you've been having; we attempted to reach out via email but we'd absolutely love to discuss this further over the phone if you'd like! We hope that things are in a better place now, but please let us know if there's anything further that we can do to help out.
Worst product option app out there, it works very badly and it slows down your site quite a lot. Do not recommend
customer service is zero. They had me on hold for 20 minutes then forwarded to voicemail amazing customer care.
Hello there. I just wanted to thank you for your review and sincerely apologize that you had a bad experience with our phone service. We strive to provide the highest-quality service experience for all of our customers, which is why we offer live chat and email support as additional contact options which sometimes result in faster responses.
I'm glad we were able to answer your question, however do understand you have decided to move forward with another application. Should you decide to use Bold Product Options again in the future, we'd love the opportunity to rectify your customer service experience with us.
We wish you the best of luck with your store!
Can't do much without paying for the full monthly price.
REVIEW UPDATE: Lesson Learned. Duplicate Your Theme Before Installing An App in case there are problems. Anyone's app.
It was after hours and I had sent BOLD an email requesting help. A bit later I left the original review. I got an email shortly after leaving the review. They went in and uninstalled the app properly first thing the next morning and were very nice and helpful.
I ended up getting a different theme to do what I wanted. This app may do everything you want it to do but it didn't work for me. I think the fact that an automatic install is in BETA and a manual/supported install may take 2-3 days should be noted somewhere before you install the app. Perhaps I missed it and it is buried somewhere in the product description.
(original edited on 11/6/18) I installed because I wanted buttons instead of drop down menu for my product pages. After installing I find out Auto install is Beta and the other install can take 2-3 days. I did auto and changed the product selector to buttons. It did not work. I uninstalled the app and my site broke. My product pages filled with code on the live site. When I contacted Shopify for help this is a known issue that comes with uninstalling their app. In the end that is my fault because I failed to duplicate my theme before installing something new. Lesson learned. This may work for you but it didn't work for me and perhaps I did not give it enough time.
We haven't uploaded this application yet, but upon review it seems to have everything we've been looking for. Nir was very informative and helpful in making our final decision to move forward with trying this app.
They want you to buy 3 apps to make a bogo offer, what kind of scam is that?