Reviews (2,627)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its extensive customization options, ideal for personalized products like engravings. It features conditional logic for streamlined product pages and supports efficient multi-product updates. The app is reliable, and the support team is noted for their quick and effective responses, handling complex issues via live chat and video calls. Merchants credit the app with enhancing customer experience and boosting business growth.
Refine
-
By rating
I added monogrammed items to me store, and needed something to support the customization options. This app works perfectly for that. Could not be happier with it.
Awesome App! Shopify should buy this from you and make it a standard on their templates! I wish I could have used this when I opened my store!
Terrible app, doesn't even offer a preview of the uploaded photo. Requires "extra customization" for that. You can't install a Bold app without encoutering problems and having to contact support, they are really the worst app company by far. And as if that's not enough, when you uninstall a Bold app from your store, its stays on your site because it's still in the code, so you have to waste even more time with support to get rid of it. Avoid Bold apps like the plague unless you want to waste your time with support and mess up your site's code. Most apps out there install in one click, and you're done. Not Bold apps.
Hi there. We're very sorry to hear about the issue that you've been having; we attempted to reach out via email but we'd absolutely love to discuss this further over the phone if you'd like! We hope that things are in a better place now, but please let us know if there's anything further that we can do to help out.
Worst product option app out there, it works very badly and it slows down your site quite a lot. Do not recommend
customer service is zero. They had me on hold for 20 minutes then forwarded to voicemail amazing customer care.
Hello there. I just wanted to thank you for your review and sincerely apologize that you had a bad experience with our phone service. We strive to provide the highest-quality service experience for all of our customers, which is why we offer live chat and email support as additional contact options which sometimes result in faster responses.
I'm glad we were able to answer your question, however do understand you have decided to move forward with another application. Should you decide to use Bold Product Options again in the future, we'd love the opportunity to rectify your customer service experience with us.
We wish you the best of luck with your store!
Can't do much without paying for the full monthly price.
REVIEW UPDATE: Lesson Learned. Duplicate Your Theme Before Installing An App in case there are problems. Anyone's app.
It was after hours and I had sent BOLD an email requesting help. A bit later I left the original review. I got an email shortly after leaving the review. They went in and uninstalled the app properly first thing the next morning and were very nice and helpful.
I ended up getting a different theme to do what I wanted. This app may do everything you want it to do but it didn't work for me. I think the fact that an automatic install is in BETA and a manual/supported install may take 2-3 days should be noted somewhere before you install the app. Perhaps I missed it and it is buried somewhere in the product description.
(original edited on 11/6/18) I installed because I wanted buttons instead of drop down menu for my product pages. After installing I find out Auto install is Beta and the other install can take 2-3 days. I did auto and changed the product selector to buttons. It did not work. I uninstalled the app and my site broke. My product pages filled with code on the live site. When I contacted Shopify for help this is a known issue that comes with uninstalling their app. In the end that is my fault because I failed to duplicate my theme before installing something new. Lesson learned. This may work for you but it didn't work for me and perhaps I did not give it enough time.
They want you to buy 3 apps to make a bogo offer, what kind of scam is that?
Tried to make it work on our website and when we checked "automatic install", it broke our theme. Really not cool - hopefully you can fix this ASAP. In the meantime : uninstalled!
Hi there! We have reached out through email to try and sort things out as soon as possible. We can always schedule a call and help you with the installation. Whenever you run the auto-install, please note to always make a duplicate theme. We will continue to try and get in touch. Thank you for your time.
We have 85 products, in 12 sizes, 13 colours, bespoke or made to measure, cup sizes, waist sizes..... you get the picture, endless, endless options. All of which become a total breeze with this app, PLUS looks brilliant on my site. Very neat and tidy. This is the best thing to happen to our store since we arrived on Shopify. And the support level is amazing - set up issues solved within hours of my sending a mail. Perfect. Get it. You won't regret it.