Reviews (2,625)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization options, ideal for personalized products like engravings. It features conditional logic for streamlined product pages and supports efficient multi-product updates. The app is reliable, and the support team is noted for their quick and effective responses, handling complex issues via live chat and video calls. Merchants credit the app with enhancing customer experience and boosting business growth.

November 8, 2018

I updated the Style of my theme and didn't quite hit the mark getting everything squared away with liquid. Cody with the Support Chat was awesome. Got me sent over to the install team and requested a rush to get us back online and selling again. Big thank you to the support team. Will keep you posted ;)

My Darling Bee
United States
Over 6 years using the app
November 28, 2017

Loved this app, wanted some changes and Julian solved it with ease. Thanks alot!

Two Three Bricks
Singapore
Over 6 years using the app
Edited January 19, 2024

By far the best app assistance we have had!

Atlantic Jet Sports
United States
Over 6 years using the app
November 30, 2016

Product Options is hands down a 5 star App for Shopify. It is the single-most powerful app in my shopify toolbelt. I've been using it only a couple weeks and It has cut my labor cost of inputting products by roughly 60% so far saving me countless hours. Using it has resolved a longstanding issue with our customers and variant/customization where they were ordering the wrong size and not noticing. This has saved us customer frustration (and ours), as well all sorts of logistical headaches to include returns & refunds.

Unfortunately I had issues out of the gate with my theme, liquid and my ajax cart that were quite persistent. The support team was incredibly tenacious in pursuing these issues even as the issues evolved. They are also very open to hearing feedback, comments and suggestions.

Evillizard 2
United States
Over 6 years using the app
April 10, 2018

Fantastic app, easy to install and user friendly. Had one issue which was very quickly resolved by the Bold team. I am beyond satisfied with the product as well as the technical support team (thanks again Cole!). I highly recommend this app to anyone who needs to add additional customization to their Shopify products.

Artformck Com
United States
Over 6 years using the app
September 1, 2017

Great app and great support from bold. Francis was very helpful resolving a few issues.

Sticky Monkey Ltd
United Kingdom
Over 6 years using the app
June 15, 2019

I have been using the Bold Product Options app for over a year. It’s unbelievable that Shopify doesn’t allow this kind of customization out of the box, but Bold truly unlocks the potential. The app is jam packed with valuable features, and we consistently use it to cross-sell to increase average order value.

Even better than the app though is their technical support. The apps are very complex, so inevitably sometimes you will have conflict with different themes. The Bold team has always swiftly addressed our concerns and implemented fixes.

We recently had our add to cart button stop working. Discovered after hours at 10PM on a Friday. Got a response from Brenden at midnight saying he would take a call then, and Julian had the code fully fixed by 10AM. Unbelievable customer support. 5****

Boost Auto Parts
United States
Over 6 years using the app
Shop Circle replied June 21, 2019

Hi there. Thank you for taking the time to leave us such a glowing review! We're so happy to hear that you're enjoying our app, and we look forward to hearing more about your successes with it.

Please let us know if you have any other questions or concerns, and we'll gladly assist again!

September 28, 2016

Have been using for a few weeks

1. Found The App Easy to Implement
2. Works well for our customers and for us with our Custom Products

Steve
https://www.backintimegifts.com/

Backintimegifts
United States
Over 6 years using the app
Edited October 17, 2018

Rifat gave me excellent customer service! They processed my new request quickly when I needed to install the app onto a new theme I was launching to ensure a seamless transition from one theme to the next!

Pieces of Me
United States
Over 6 years using the app
Edited December 6, 2018

Staff is excellent to deal with, very helpful and fixed the issues i had with changing themes
Options work great for us and the new edit in cart feature is fantastic
Very happy with the product and would happily recommend it to anyone

That Little Flower Shop
Australia
Over 6 years using the app