Reviews (2,629)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

June 16, 2014

Great APP and works perfectly! The customer service is awesome as well!

luxaddiction
United States
Almost 5 years using the app
July 26, 2023

The assistance provided by the Bold Team is amazing, the quick chat option is great for quick little questions and some harder lengthy items that need changing on our website is done in a timely manner with great communications during this process. The small videos sent to show how to fix it next time or to preview the changes made by the team is great.

Flowers by Rhi
Australia
Almost 5 years using the app
January 10, 2014

Loving this app! We have a unique shop and the support staff has been incredible to work with. So excited to launch our new site to our customers. Thanks to the Bold Team for creating such a robust app and for the excellent support!

Savorx Spice & Flavor Co.
United States
Almost 5 years using the app
May 21, 2021

I've been using this app a little over a year. At first, I felt this app was too expensive but over time it has been very valuable. I only use it for one product, my best seller, and the options for customization that it provides are great for making sure my customers get exactly what they want. When I recently switched themes, the Bold team made it so easy. Two times now I have needed their help with code customization issues and both times they have fixed everything on the back end very quickly, making it stress-free for me. Worth the cost!

Topaz & Pearl
United States
Almost 5 years using the app
Shop Circle replied May 25, 2021

Appreciate the kind words. Happy to hear that you're confident in our team when you're changing themes. We pride ourselves on providing industry leading support for our apps. I'll be sure to pass along the note to our Product Options Team. Thanks for choosing Bold.

September 2, 2013

WOW! What a powerful app.
Easy to setup and answered all our wants when it comes to customer customization. Couldn't ask for much more in terms of variables control to be completely honest.

Oh and lets also mention the great support. Same day answering make it extremely easy to get our questions resolved. Looking forward to see more from Bold.

Mister Mister
Australia
Almost 5 years using the app
Edited September 18, 2018

We have been using this app for over a year and it has yet to disappoint us! Bold helped us get everything set-up and truly answered all of our questions for us over the past year. For example, tonight we were having an issue which customers had messaged us about and GURI (the person I spoke with on live chat) was able to answer my questions and solve the issue in less than 5 minutes! That is service! Thank you again for an awesome product and service!

Ayla James
United States
Almost 5 years using the app
Edited April 3, 2023

We reached out for an issue we were experiencing. Alina looked into the issue and solved it super fast!! Alina Rocks!!!

Designs by Planner Perfect
United States
Almost 5 years using the app
Shop Circle replied October 15, 2019

Thanks so much for the review; we're glad to hear that Simran was able to help you out with Product Options to get conditional logic working for you!

Your planners are gorgeous by the way. :-)

August 14, 2018

Bold went above and beyond over and over - our theme is little complicated and has snazzy ajax based features requiring a bit more work than the basic install. Lawrence helped install the app into our theme and as little bugs came up, he addressed them incredibly quickly.

We spent some time trying to use free product option apps, and honestly regret wasting the time. Bold Options is THE extra options app to use on shopify, especially considering their incredible customer service and expert dev team.

Thank you so much Bold, thank you Lawrence.

Jamesmichelle
United States
Almost 5 years using the app
January 30, 2015

Great App. Had a few questions at the beginning, but the support answered quickly and solved all our issues. We are really impressed of the actual features of the app and the implementation possibilities on your website. Top work!

sportbrillenonlineshop.com
Austria
Almost 5 years using the app
January 3, 2015

Just finally went live with my Shopify store, and without Product Options it would not have been possible to use this platform. With many options available for my photography it allows me to easily walk customers through the ordering process while not being next to them making this a great ecommerce tool for my business.

Neil Corman Photography
United States
Almost 5 years using the app