Reviews (2,630)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

December 31, 2018

Decent product, but what really strengthens the offering is the customer support. Very helpful team over there, and a shout-out to Mona in particular!

Here For You
United States
Over 4 years using the app
September 3, 2021

I love this app because it does what Shopify cannot... and allows me to create more than 99 variants for a product. My client has an infinity of options and the Product Options app is pretty easy to use and has so many options, there's really nothing it can't do. AND, I love that when there is an issue, they jump right in and help with amazing customer service! I use several Bold apps, and I cannot complain about any of them at all.

Raingler
United States
Over 4 years using the app
Shop Circle replied September 7, 2021

Thank you for the kind review. We're so happy that you are enjoying the app. Thank you for choosing Bold!

February 16, 2023

Have used this app for a few years now. I came here to praise Jeff for his customer service on the app. The product options weren't always syncing or if they did , it would be not immediate. I give 5 star for Jeff and 3 star for the app. I am on the basic plan. I also run a woocommerce site and adding the product options directly under the product description is so much quicker and easier. Anyway... Thank you again Jeff for your help.

Babygifts.ie
Ireland
Over 4 years using the app
May 24, 2023

Laufend Server Probleme , lädt und lädt und bleibt dann hängen, lief früher viel flüssiger. habe schon viele stunden arbeit investiert, die dann umsonst waren weil die app nichts übernommen hat bzw. Probleme hatte.

Raumausstatter Conrad
Germany
Over 4 years using the app
January 18, 2019

Brenden, who was FABULOUS, assisted me in getting the Bold Product Options app and the Bold Upsell app installed an operational. I am THRILLED with the functionality of both apps! Brenden was a terrific representative for the Bold Company! I commend Brenden for his professionalism while being exceptionally patient, and I commend Bold for creating such a useful and powerful app! Thank you from a candymaker in Michigan!

Mrs. Mason's Co.
United States
Over 4 years using the app
April 28, 2022

This is a great application and customer service is incredible. I highly recommend this application.

Heather B. Moore
United States
Over 4 years using the app
May 8, 2019

Rushi is a real one! Shout out to her. The app is actually kind of annoying sometimes but she was good help

Momentum Watches US
Canada
Over 4 years using the app
Shop Circle replied May 17, 2019

Hi there! Glad to hear that Rushit was able to help out with your store. If anything should come up in the future, please feel free to reach out again!

October 24, 2018

I use Bold Product Options for all my products to personalize them. Nil helped me to get a translation going on the options.
Would love it if it could work easily with langify!

Brodali
Canada
Over 4 years using the app
September 22, 2021

The Team at Bold is excellent! Although it may be higher in price than other products offered - Please know that Bold Product Options is the best! I would not ever change. Their customer service is excellent!!!!

Karism Cadeaux
Canada
Over 4 years using the app
Shop Circle replied September 24, 2021

Appreciate the kind words. We pride ourselves on having a team that thanks merchant first. Reach out anytime, we're always eager to help. Thanks for choosing Bold.

March 19, 2021

If you are considering investing your time and resources in Bold Product Options, READ THIS FIRST: BEWARE THAT ONCE YOUR SHOPIFY STORE REACHES A POINT OF 1000 PRODUCTS, BOLD OPTIONS STOP WORKING! I have a live store that relies on Bold Product Options for all our product options and we continuously create new products and new options. Suddenly, we discover that new options are not displaying for our new products. Despite looking perfectly fine in Bold app, they are not displaying in the store! Naturally, we reached out to Bold Support and this is the explanation we received: "Unfortunately at the moment our app is limited to support roughly 1000 products and variants combined. This limitation isn't related to the number of products that you are using our app on, but rather a limitation of the total number of products your store contains. Usually when a store has more than 1000 products, it results in some unpredictable issues with assigning products to option sets." Wait, what? Why no one told me that when I was signing up? And why is this clearly well known fact within Bold Commerce is not disclosed at the time of the purchase? So much for "endless product options to your store" they profess on their website! And are they working to resolve the issue? Here is directly from Bold Support again: “I already passed this suggestion along to our developers to look at increasing this in a future update to the application. However, I don't currently know when/if this will be integrated into the app. I wish I had a better answer for you right now, but this is currently all the information I have at my disposal." Another support person wrote to me that he added my company to the list of companies affected by the limitation, thus confirming that this is a known issue, they are just sitting on it for now, waiting for it to reach a critical mass, I suppose.
Needless to say we are deeply (and negatively!) affected by this previously undisclosed limitation. But for someone who is evaluating the app now thinking it could be it, my recommendation is this: If you know that your store will have more than 1000 products in it, Bold Product Options IS NOT YOUR APP! Unless you are diligently adding products to your store to downsize (not sure how that works), which was the recommendation we received from Bold Support. This is not the company to grow with. They cannot support your growth!

Studio Verticale
United States
Over 4 years using the app
Shop Circle replied March 22, 2021

Thank you for your review. Our sincere apologies for the impact that this has made on your experience and the affect it has created. Please know that we really appreciate the feedback and we are constantly working on our app development.