Reviews (2,629)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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The extent of customization and features added through Bold Product Options takes the shop experience to another level. Updates are rolled out automatically. Support is quick to respond and knowledgeable in resolving issues.
+5 more stars (Total of 10 stars). If you need help with anything - make sure you ask for help from Rose. She's an incredibly knowledgable and helped increase my average store sales dramatically. I also worked with Jennifer and Caleb (or someone who pretended to be Caleb). Awesome group over at Bold. Highly recommend their Apps!
Hello! Thank you so much for the double stars in this review! We're so glad to hear that you got to work with some of our amazing and talented specialists to get everything working properly on your store.
We're sure it was Caleb you were working with, and not an impersonator. :-) Thank you so much again for the kind words and the recommendation! We look forward to seeing your continued success.
Thank you for your help and patience with my difficult problem Carter. I am grateful for your help.
I contacted Bold App because I was having problems with adding the snippet for adding additional cost to a product. We Nir was the one that helped me. OH MY Gosh, I am so glad I got him. HE IS THE MAN! I didnt' know how to set up a test an he did for me. I was getting very frustrated, I was almost in tears. But to Nir He came through for me. Thank You again sooo soo much!! If I can give more than 5 Stars it would be 10!!
Update 1/8/2020 Kelsey was a lifesaver!! We couldn't figure something out. Shopify couldn't either, but Kelsey came through for us and saved our bacon. Thank you so very very much Kelsey. I'd give you 10 stars if I could because 5 just isn't enough.
Carter was great! I just was asking about the hours. But he was quick, and very friendly! Love talking to you guys!
Thank you Cater!!
Hi there! We're so sorry you were having troubles getting the additional cost added for a product or variant using Product Options!
It's fantastic to hear that Nir was able to swoop in and help you get it all sorted out, though. :-) Thanks so much for the review!
Please let us know if we can assist with anything else in the future.
Jeff was incredible in helping us work through an issue we had with the app after applying a recent update to our store. Really appreciate the white glove service today!
Hello,
We are thrilled to hear that you had such a positive experience with our team member, Jeff! It's his dedication to service like this that helps set us apart. Your kind words truly inspire us to always strive to deliver excellent customer service.
However, should you encounter any more issues in the future, please do not hesitate to reach out to us. We're always here and ready to help to ensure the smooth running of your store.
Thank you for choosing Bold Product Options. Your feedback is highly appreciated and will help us in continuously improving our services for you.
Best Regards,
The Shop Circle team
Customer support have been very helpful, thank you to Deelen! I have several websites and am now going to roll this app out across all of them!
It is so easy to use this app and it has all the features I needed.
The customer support is also amazing! They give me a quick response and it has the live chat so when you need their support, they are right there to help you.
The tech support agent (Nir) resolved my problem so quickly and beyond my expectation :)
Other apps will take ages to respond though!!
Thanks so much for taking the time to write us a review; we're really happy to hear that the app fits what your business needs, and that you've been happy with our support!
The support at Bold for their Product Options are extremely helpful and know the product really well. I recommend it for anyone that wants to create a store with customized options that fit their customers UX.
Thank you so much for recommending our Product Options app! We're really glad to hear that you found our support to be so helpful - that's certainly what we strive for. We have plenty of product experts who know our apps inside and out. :-)
Alina was wonderful. We have had some issues in the past and Alina was very patient with our process and was very helpful. Her customer service is outstanding and I am very grateful I got the chance to work with Alina. The Bold Products Options App has helped my business see an increase in sales this last year. I highly recommend this app and the customer service will not disappoint you. They are quick to reply and they are willing to work with you and walk you through the process so you feel comfortable getting this new app for your business. Thank you Alina for all of your help! Bold Products Team are very lucky to have you on their team.
Thank you for the great review! We’re so happy to be a part of your store’s ecosystem and support you in your growth. We will be sure to pass along your kind words to Irfan! Thanks for choosing Bold!
Daniel P with Bold Support was quick to answer my questions and provide me with a solution to keep me moving forward without having to wait at all.