Reviews (2,618)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

December 18, 2013

This app is an essential tool when offering products with multiple options e.g. colour, size. Without this application I would have struggled to provide the simplistic, easy, buying structure necessary for the more complicated products I wish to sell. Overall a must-have app!

L.A. Lens
United States
About 3 years using the app
March 13, 2014

This is an awesome app! It accomplished the things that Shopify itself could not do. Allows for multiple options and the ability to customize them. The customer service is a little slow when asking for help, wish there was a support chat feature!

Sun Welding Safe Company
United States
Almost 3 years using the app
June 30, 2022

Customer service is fast and helpful. We had a problem with one of our product option sets and the representative I spoke to, David Thistlethwaite, was quick to respond (within 24hrs) to our questions. The problem we were experiencing was something Bold hadn't encountered before. After going back and forth for about a week, the problem was resolved when David suggested a work-around that ended up fixing our issue. Apparently, we may have exceeded the limits of one option set so all we had to do was create an extra option set for the remainder of the products. While it wasn't a clean resolve, I did feel like David had tried everything he could to fix our issue. I do have a suggestion, though. It would be helpful to have a toggle switch on the product options. We were running a sale on free customizations (which were the product options we created through Bold), and found that we had to edit the prices on both the hidden product variants created through Bold and the prices on the product options. Besides these issues, our experience with Bold has been great. Thanks for the excellent customer service!

Miami Fitwear
United States
Over 2 years using the app
January 5, 2020

Overall the product options App by Bold has been a lifesaver for us. We really needed the mix of pieces that it pulled together. I give it 4 stars only because there is just some slight room for improvement (like removing excess data from product info and ability to hide products from showing or not on checkout - because it impacts abandon cart messages in strange way for us but we have unique needs)...the service is SOLID 5 STARS and tech support goes over and above to keep it working if anything comes up or needs refinement. I've had several superstars (Julian recently) who just get it done right and timely. MUCH appreciated and thanks to the entire team.

SoloStrength
United States
Over 2 years using the app
Shop Circle replied January 7, 2020

Hi there! We're so glad to hear you've been enjoying the app; we appreciate the review very much. We appreciate the feedback as well, and are always looking at ways to improve our apps so thank you!

Julian is a stand-out guy and we're really happy to hear that you had a chance to work with him! Please let us know if there's anything else we can do to assist you. :-)

December 30, 2013

We have a summer camp and there are companies out there that handle registration platforms for a monthly fee. We are using this app as our registration form now and it's fully customizable for our needs. You'll get sent emails with all the campers info and it's all really easy to sort through and manage.
Only wish the app was $10 for the premium version as I don't really think there is a need for the cheaper one.

whistler summer camps ltd
Canada
Over 2 years using the app
January 20, 2015

app is awesome as we needed the ability to do several hundred options in one box. this is one of only a couple that you can do that. coding in was a little tricky for our web person but out side of that, money.

Oh Snap Products
United States
Over 2 years using the app
November 27, 2018

I used this app to set up options on my online store. I love it but i want to be able to have one selection box for three choices and at the moment the app doesnt allow it. My Guru was Cody whom was very he;pful.

By Sir Tony
United States
Over 2 years using the app
October 27, 2017

Product options is a complicated app. On one hand, it adds a much needed feature to Shopify, and does it in a way that works well. I get the sense that a lot of the frustrations with the app are tied to the fact that Shopify doesn't make it easy to fully integrate into their existing product. If you want to do anything more than just simple options, be prepared to get some help from BOLD. The upside is, Bold is wonderful to work with (Shout out to Alan), really attentive, and helps wherever they can with really quick turnaround times.

It's not perfect, but it's the best option on the app store today.

Work Shelter
United States
Over 2 years using the app
March 28, 2023

Deelen was very helpful in getting my issue resolved! Super quick and friendly! I was able to get back to what I needed to ASAP.

Loan Gifts
United States
About 2 years using the app
September 6, 2016

Although they didn’t offer everything I wanted Bold product options definitely deserves a great review for performing where it matters – tech support! I had issues with the self-install on a premium theme and found the pro-install service spot on. Making full use of product options premium features I did come across a couple of bugs but both got resolved. No.1 shortcoming for me is the fact that if you have options on a product that effect base price, you don’t get a ‘from’ price on the product thumbnails within collections pages (it just shows base price e.g. '$50' rather than 'From $50') – not the best customer experience if those options can dramatically affect the final purchase price. Sort that out and you'll get a 5th star :)

Planbcreations
United Kingdom
About 2 years using the app