Reviews (2,628)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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The team at Bold is amazing. Especially the team for Product Options.
The app functions as expected and I'm trusting they'll continue to make improvements.
Definitely worth the money considering Shopify SUCKS and offers very little as to a true shopping cart system.
Thank you BOLD for stepping up and filling in the gaps left by the short sighted Shopify team.
Really amazing product support. I was impressed all the way from working with James to understand my initial needs to working with the specialized support person on Product Options (Danni). The Bold team went above and beyond my expectations with getting some issues resolved and some custom coding work done. Super impressed with the customer service from Bold!!!!! Thank you!
UPDATE 11/2/15: We responded to the Bold Apps ticket, and also reached out to Shopify for help, who also lodged a ticket on 10/31/15. We received a brief, 2 sentence email from Jay Meyers, who said he would see if someone could work on this over the weekend.
We are still waiting. No other follow-up on anything yet. No update, no response, no nothing.
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UPDATE 10/31/15: We originally paid Bold Apps to install the Product Options App in August 2015. It is now the beginning of November, and we are still having issues, to the point it does not function well enough to use. We've had to go back several times due to issues; clearly the team does not QC test its work.
After contacting them last week about yet another issue, we received this note from "Holly":
"Our Product Options app does not work well with that cart that slides from the side of the page on desktop which is why it looks like that. I would suggest disabling the slide cart in your Shopify theme.
First, why did you not explain this back in August when we initially paid you to install the app? As many times as your team has worked on this, did it not ever test the installation and notice the issue? (Note: this is the same issue with the code appearing in the checkout, which we initially emailed about, and which is described below in the first review we left. The cart issue was fixed, but the solution for the issue was not followed through to the notifications, which seems like a no-brainer.) Where is any communication regarding the same issue around the mobile display, and the corrections needed to make that work - the other issue mentioned in my support ticket - in the response I received? Why is this our problem, if we paid you to do the installation?
Beyond frustrating - find another company if you can, because you cannot count on the level of customer service from this team - even after you email the founder.
**** ORIGINAL REVIEW from 8/24/15 ****
This app would be great, but we're having trouble getting the app installed. We paid for installation, but it does not work properly. 1) The old app code was not removed as promised; 2) There is extraneous code appearing in sections of the site, including the shopping cart and checkout. We emailed Jay Meyers and have had a support thread since our initial inquiry which we responded to -- asking for some updates and if they could also help with our CSS -- the only response we received in 2+ days is a note they merged our request, which means at least 2 or 3 people read it, but couldnt be bothered to respond. If we could get some help, and the work completed as promised, I'm sure the app would be great based on what we can see so far. Best I can tell, they didnt even get my last response because when they merged the threads, they closed the wrong one -- the one with all the questions that need answered.. still.
Camila was super duper helpful! Also love the app it's helped me out a ton. Would definitely recommend to any Shopify owner.
Hello there! We're glad to hear that Camila was able to help you out with what you needed, and that you've been enjoying Product Options. :-)
We really appreciate the recommendation, thank you! Please don't hesitate to reach out if you need anything else.
This app works great! My business can be very complicated with many options needed and the Bold team helped set it all up so it looks great and functions properly. Recently made my site mobile and needed some help with the mobile options and MC knocked it out in 24 hours! Amazing service. By the way, Quantity Breaks is pretty fantastic as well!
Great product and very fast support. Very happy with everything.
The best! Amazing app that helped us easily build some serious customization features into our store. The best past by-far is the level of support this company shows it's user. Been using for years without issues.
Love this App! I wanted to make sure people could customize the soap they want to buy and this app was perfect for what I needed to do. I would definitely recommned anyone who needs to customize an order to use this app. It was very easy to use and I am very happy with the support I have received. www.MountainManSoap.com
Love, love, love this app! We use the upgraded plan with the price variations and it works so well! http://www.bannortoys.com
I had a bit of trouble getting the app to work properly with my theme. But the support team, specifically Shubhneet was very helpful and responsive to make sure the app worked for my needs.