Reviews (2,628)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

February 22, 2016

Great application to use for creating input text and drop down menus. We are able to breakdown the inputs required from the customer line by line to get the info we require. We have seen an increase in sales due to the new functionality of the website.

support team is really helpful and are able to find solutions to a few teething problems I had. Back support is so important.

Engravingstrore
Australia
Almost 7 years using the app
Edited March 22, 2023

NEW THEME UPDATE (2023) -- I recently published a new theme after 7 years using my old one and once again Bold Product options was vital to my store's functionality and success. Once launching, I ran into a few hiccups where the default code did not work properly with my theme, BUT IN LIGHTNING FAST SPEED, the help team were on it and had the App installed properly in a matter of hours. I cannot say enough good things about this product and it's customer support. Thank you!

ORIGINAL REVIEW (2016) Absolutely brilliant. 90% of my products require the customer to insert custom information before being able to add their selection to the cart. I searched and tested multiple other apps and none came close to the capabilities and integration this one does. 50 thumbs WAY UP!

Dj Drops 24 7
United States
Almost 7 years using the app
April 26, 2023

This is easily one of the best apps on Shopify, the support is unbelievable. This app has been a game changer for our site. This is the gold standard for product options on Shopify. We would highly recommend this app

Home Games Room
United Kingdom
3 months using the app
Edited February 16, 2018

I got really professional and friendly assistance from Bold support team with preparing my new e-store. Special thanks to Shubhneet and Alexa who pushed the resolution forward.

I'm very satisfied.

Update: 16.02.2018
BOLD support save the day again! Julian kicked *ss and solved another issue which occurred after we had to rebuild our entire store. Really in a matter of seconds! He made look Flash Gordon fast as turtle with a broken foot!
Thumbs up to BOLD support

Mymame
Slovakia
Almost 7 years using the app
August 22, 2018

Once again the support crew at Bold got our installation into our new theme taken care of quickly. A product is only as good as it's support team, and this is an area where they shine. Nice work.

Push Industries
United States
Almost 7 years using the app
September 16, 2016

This app provided exactly what I needed for several of my products and the technical support has been above and beyond. They're very quick to follow up, problem solve and make sure things are addressed until it's completely right. Thanks guys!

Ehchocolatier 2
United States
Almost 7 years using the app
April 26, 2023

It is really usefull and the personal service is great, they really help you if you have any questions

Rosas Deluxe GT
Guatemala
3 months using the app
Edited July 18, 2017

swatch update is okay. It is basically a choice of colors but the colors are now squares or pictures. it lacks the ability to link a color selection to an image which practically all websites do and is what we would like so still 1 star for now.

Dream World Design
United States
Almost 7 years using the app
February 12, 2015

Holly was focused on helping us with a problem and didn't give up until it was solved - all within the same day. When someone cares about a customer like that, and can do something to actually help, you can't ask for anything more. There is one challenge though - it's all done through email which at times is difficult for some of us, but I have to admit it worked just fine for me.

OneWorld Memorials
United States
Almost 7 years using the app
Edited April 27, 2017

Our startup created one of the most complex shopping cart coding conflagrations, by integrating a highly customized Plug-In solution from Bold Commerce with specific permutations and complex product options. When we unexpectedly found ourselves with a rogue Developer unable to handle or professionally manage coding tasks, (compounded by an inadvertent error), we were met with graciousness and professionalism as BOLD'S Devs wrestled the bull down by the horns, helping us resolve our issues. BOLD'S client and developer support exceeded my staunchest professional expectations of what customer service, and technical "support" authentically become. Tamer, you may be the "APP" guy, but you're clearly the people guy for BOLD, and the intuitive, inspiring force behind your team. I've rarely had the pleasure and privilege of dealing wth a company so attuned to customers, or someone who simply listens as well as you do. The missing star is reflective only of technical APP limitations on complete customization facility. Thanks to you and Tyson again, for all your incredible work to resolve the issues, and complete our site dev for the BOLD segment, finally getting us underway after our sites languishing for many months. We are extraordinarily grateful to you, and customers for life.

Guildworksiabraham
United States
Almost 7 years using the app