Reviews (2,630)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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We've been using Options for years. Although it's not the easiest to set up, the functionality is close to limitless. The support team is usually very efficient and good at what they do.
Hello there! We're glad to hear that you've been enjoying our app for so long. We appreciate the feedback about the setup of Options; we're always looking for ways to improve our apps. However, we're glad to hear that you've been able to successfully set your options up in order to offer a vast amount of customizations to your customers, and use our customer support when needed!
Thank you, Rony, Shubneet, Sam!! We updated our website and nothing transferred over and the people at Bold just swooped in and did everything for us! It makes our store flow so much better with the product options and the customer service is super attentive and efficient. 5/5 would recommend!
Hi there, thanks so much for taking the time to leave us a review! We're so happy our support specialists were able to get everything transferred over properly for you; that can certainly be a stressful situation!
Please don't hesitate to reach out if you need any further assistance; we're glad to help.
Naman and Aryan Sharma where a great help! Great support team! They helped to fix things really quickly!
Best support and the app was a big help to reach our store's goal. Thank you support team for helping us.
Hi there! Thanks so much for leaving us a review; we're really glad to hear that the app has helped you out with your store's goal! That's fantastic news, congratulations!
We're glad you reached out to us; don't hesitate to let us know if you need anything else.
So far so good with this app. Any minor issues that I've had in getting up and running have been addressed quickly by the support team. Many thanks to Camila for all her help.
Thank you so much for the review. We are very happy to hear that Camila fixed up any small issues and got you up and running fast. Please don't hesitate to checkout our Help Centre or reach out through live chat should any questions come up.
This is the best app I've found to add options to customize or build a product. We sell hand stamped jewelry and nothing is a 'stock' item. Every purchase must be configured by the customer. Without this app we would not have a web store. We went with Shopify because of this app as well as some of this companies other apps. None of Shopify's competitors had any other apps like it. I highly recommend this app and this company.
This app has been a HUGE benefit to us! One of our differentiators is our massive customization offerings, and with Shopify's limitations on variants, we couldn't do what we do without BOLD. Yes the install takes a bit of work because you do need to get their team to help install sometimes, but it's worth it and you get to connect to someone to ensure it's done correctly. The only thing I wish is that Bold didn't make you pay so much for each app. Buying one of their products should give you a big discount on their others but it doesn't. Alina helped me make sure that the installation process was smooth and made me feel confident that If any problems arose the Bold team would be there to help.
An indispensable addition if you have products with multiple options. Easy to use with great support from the Shappify team.
I had trouble syncing my website to some options I added to the products page, and being a not-so-tech-savvy person, I had my issues. I reached out to Bold Product live chat, and I got connected within minutes with a nice gentleman name Ryan. He pointed out where I should fix my errors, confirmed that the conditions I created were all correct; and all I needed to do was to wait for the sync to complete and the products will be ready on my website. He was very patient with me the whole time, which I really appreciate. The website is running smoothly again! Thank you, Ryan!
Thank you for the review. We are so happy that Ryan was there to help you! Thank you for choosing Bold.
Top notch customer service from Shubhneet! Whoot whoot! I wish every company was as friendly and competent with their service as this one. I had three separate issues, one was resolved with chat, the other two a few hours to fix. Shubhneet knew exactly what was causing the issues and handled it like a boss.