Reviews (2,629)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

March 8, 2023

I have been using the app for several years, never had a problem. Recently I have been working on a new theme, the app developers have been very helpful and very quick to reply.

Awesome work guys! Highly recommend.

The Cupcake Room
Australia
About 4 years using the app
December 11, 2020

We set up options in a day with custom pricing options, flows, photos, and colors! Camila from their customer service team was extremely helpful and responsive. She not only took the time to customize the font and colors for our options to match our site, she also taught where and how to put the code should we need to make updates in the future. Thank you!

Madame de la Maison
France
About 4 years using the app
Shop Circle replied December 22, 2020

Thank you so much for the great feedback. We love the way that you have implemented Product Options on your store! We are happy to hear that Camila was able to provide great support to help you immediate fixes and walk you through how to make future changes.

August 17, 2015

Great app, great customer service! My only ask would be that they make it compatible with regular pages (not just product page). But it's already doing more than I expected. Thanks to everyone at Bold!

Pointworks
United States
About 4 years using the app
January 9, 2014

After an initial hiccup this product has been great! gives us the flexibility we need for our personalised boxes which wasn't posable before.

paxtonchocolate
United Kingdom
About 4 years using the app
November 3, 2023

They are always very responsive and willing to help. They get the job done

Tork CNC
United States
About 4 years using the app
April 6, 2014

We have been running the basic options app for several months and I have really enjoyed the ease of use. Hill Top decided to upgrade to premium and I have been blown away! This is truly a GREAT app! The customer support from Bold has also been fantastic! Thanks for such great products!

Hill Top Leather Shop
United States
About 4 years using the app
March 1, 2016

Great support as always. Easy to use with intuitive interface. Most diverse Custom Product app I have used. Our products offer a wide selection of options and this app handles it easily.

Bunnylulu
United States
About 4 years using the app
January 21, 2018

Awesome application with outstanding support... no question about it.
This app super easy to use and the functionality is great, providing lots of options for customization to your specific needs. All our questions are answered immediately with follow-ups to be sure that all worked out as we wanted.

Gustosensa
Canada
About 4 years using the app
October 3, 2017

Absolutely amazing and world class support from MC & Lawrence. They were incredibly helpful and nothing was too much trouble, eternally grateful and our prouduct options are showcased so beautifully thanks to them. Can't fault in anyway!

Hydeandhare
United Kingdom
About 4 years using the app
August 9, 2018

Great app! Nicholas was very quick at helping me resolve and issue and followed up timely.

Teal Plank Odessa
United States
About 4 years using the app