Reviews (2,632)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced product customization and variant management capabilities, highlighting features like conditional logic and bulk changes. They find the interface intuitive but note a learning curve. The support team is praised for their quick and effective assistance, often involving live calls. This app is valued for enhancing the shopping experience by efficiently catering to diverse customer preferences.

June 17, 2014

Fantastic app - every Shopify store should have this installed by default!

POS LAVU iPad Point of Sale
New Zealand
3 months using the app
Edited October 8, 2024

This app is invaluable to our shop -- it allows us to offer our customers clear and detailed choices for all of the personalization options we offer on our handmade toys. Their customer service is excellent.This is a MUST if you want your customer's shopping experience to be straight forward, easy to navigate, and easy to convert into sales!

Smiling Tree
United States
Over 8 years using the app
June 19, 2024

Aplicativo tem uma boa usabilidade e funcionalidade. O aplicativo é tão intuitivo mesmo sem tanta experiência em programação consigo fazer toda a estrutura do produto e suas variações. O suporte é muito solicito e rápido quando foi necessário aciona-los sempre tivemos a resolução em poucos minutos.

Sabre Coldres
Brazil
Over 1 year using the app
February 15, 2024

For the most part I am happy with this app. It is the most robust version out there, however it has some sync times that seem long and it does occasionally get buggy. The customization ability with Product Options are very impressive and the ability to have basically unlimited options and option sets as well as conditional logic really makes this app work well for my business. Recently I had an issue that took 5 hours to resolve due to an inability to contact the service team. However once I was able to connect with Saro A, she was able to immediately resolve my issue perfectly! Thank you Saro! It was very appreciated!

Angel Competition Bikinis
United States
Over 8 years using the app
February 19, 2024

I have been using the Product Options App since 2016. Back then, I reached out to a Shopify code expert to modify the app to suit my specific needs because my store had a lot of products and a lot of product variants and I wanted the price to update as options were added. The product Options App was the only one that came close to making my store work how I wanted it to and after the mod's, it has been amazing for the last 7 years! Anytime I had technical issues, the team were awesome and assisted, even though I had the app modified. The recent app upgrade clashed with my code modifications and broke my website. Despite the issue not being anything to do with the SC Team, the amazing Armin Krndzija from SC assisted (over the weekend), modified the code on my website and had the website up and running (better than ever) in no time! The recent upgrades now include the modifications that I had made (at a significant cost) as standard. The app is even more awesome than before as it makes the setup so much easier and the customer support I have received from Armin and previous Product Options team members is phenomenal. You could have told me that because I modified the code that you can't help me but instead you fixed it with a smile. 5 ++++ stars SC. Thanks

CarMatsDirect
Australia
About 8 years using the app
November 22, 2013

Best option App for every shopify store it allows you to customize pretty much everything. Thank you so much guys. Works awesome!

Tecerian Jewelry
United States
3 months using the app
November 5, 2013

Great app, I wouldn't be without it! It has given us better ways to sell items and also some ideas on items we can now list. Download it and check it out for yourself.

needITwantITgadgIT
New Zealand
3 months using the app
Edited February 5, 2020

Great App and Mona in support was extremely helpful, fixed my issues quickly and explained the process!

Equestrian Chic Boutique
United States
Over 8 years using the app
Edited November 15, 2024

I had a problem with the Product Options App. A newly created option would not show in checkout. I contacted customer support and they solved the problem on the same day: it was not the app. I had not realized that the option I had created was still in draft mode and after I had published it, the problem was solved. Thanks for your competent, fast and friendly help.

ONTARIA-DE
Germany
Over 8 years using the app
May 21, 2024

Had a small issue after updating to a new theme. The team solved my issue within minutes. Quick response, very helpful! Very impressed with their customer service!

Sanded and Branded
United States
Almost 4 years using the app