Reviews (2,630)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.
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The Product Options by BOLD was the only app we found on Shopify that would take care of the complicated, customized, variants we have to each product. With countless paint finishes, fabric choices, and cushion options it takes a lot to build out a product but BOLD makes it work beautifully.
They recently made some much needed upgrades we had been requesting so we love that they listen to their client's needs.
Very helpful and their customer service is top notch. Kudos to their team members Laurel and Priyanka.
Great app to add several product options to a more customized webshop like mine!
I just got started with the Product Options app and am already digging it. It has allowed me to add an entirely new product for my customers, the DIY Apron. The options are not only easy to add, they remain saved to add to new products with ease. Definitely recommend.
PS I can't wait until it allows for price fluctuation...
http://www.tilitchefgoods.com
Great app, been using it for years. Pleasant experience every time I've been in contact with them, especially from Haris and Deleen.
Hi 😊! On behalf of all the team, thank you so much for leaving us a fantastic review. We are delighted to hear you are satisfied with our service :)
If you need anything in the future, please reach out and we'll be happy to help.
All the best,
Customer Success Team I Shop Circle
HORRIBLE.
After using Bold Product Options for years it was bought by Shop Circle.
From the beginning, it was impossible to get them to answer emails and get customer support. Literally weeks of no answer to multiple requests.
then I changed themes on Shopify to common Dawn theme.
The liquid disappeared from the order reports despite being in the front end.
easy enough I thought, just request they add the liquid.
They said I need to upgrade to V2, so I did.
Then the shopify orders report shows a million codes and snippets...they say nothing can be done with that.
Then the formatting of options got all weird.
Then all my conditional logic disappeared.
Then dropdowns show auto select.
Then pricing color fonts just randomly changed colors.
Then dropdown box sizes were running across all the page.
etc etc.
ALL OF THIS WAS HAPPENING RANDOMLY....THE SITE WOULD APPEAR FINE THEN THESE WOULD HAPPEN.
SINCE THEN I HAVE HAD TO THROW AWAY 5 THEMES BECAUSE OF BAD FORMATTING AND NOW THE SITE RUNS 5 POINTS SLOWER.
EVERY TIME I HAD SOMEONE FROM THEM TOUCH MY SITE IT WAS A DISASTER.
STAY AWAY.
We're truly sorry for the issues and frustration you've experienced with Bold Product Options and Shop Circle. It seems like there have been quite a few problems which have negatively impacted your site and for this, we extend our sincere apologies. We understand every bit of your concern – the smooth operation of your site is our priority too.
It’s concerning to hear about the lack of timely response to your emails and customer support requests. There seems to have been a handful of technical issues, which, we wholeheartedly agree, is far from meeting the quality of service we strive to provide.
We definitely want to rectify this for you. We will have our support team reach out to you to address and resolve each of these issues collectively. We’re committed to ensure you get a better experience moving forward.
Please remember, your feedback is crucial to us, it helps us identify, and improve on, areas where we're falling behind. We’re grateful for your candid review and are eager to turn your experience around.
With respect,
Shop Circle Team
Elite Titles have used this app for many years faultlessly. It is great. We had a little glitch with an option pricing update on the store which Mona fixed within the hour - super service, and at a time when we are all struggling to keep on top of our game. Stay safe.
I first found the SC Product Options difficult to navigate due to not being tech savvy however... Ahmed helped me via a live video call.
The team at Bold is amazing. Especially the team for Product Options.
The app functions as expected and I'm trusting they'll continue to make improvements.
Definitely worth the money considering Shopify SUCKS and offers very little as to a true shopping cart system.
Thank you BOLD for stepping up and filling in the gaps left by the short sighted Shopify team.
This app is the worst. We have used it for several years now and it always had issues but the issues and customer support has gotten so much worse overtime and now we are seriously looking at a replacement. We are launching a new color of our product tomorrow and all of a sudden Product Options stopped working - so we can't add that new color. Have been trying to get a hold of customer support all day - their live chat says wait time is 8 minutes but there's no one actually on that live chat and all we get is automated emails. Do not use this app, you will waste time and money.
Thanks for your feedback. We sincerely apologize for the issues you experienced recently as well as the delay with live chat. We can certainly understand this frustration this would cause. I am happy to report that our team has implemented significant changes to our infrastructure to help with stability and has resolved the issue. Our team has reached out to update you.