Reviews (2,629)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

Edited October 31, 2023

We are using this on our iPad kiosk sales site and we love it. Bold is really doing some cool things with Shopify apps, I wonder when Shopify will just decide to go ahead and buy them and roll their functionality into the Shopify core offering...

They really help out with their live chat support, too.

Lilitab
United States
Almost 10 years using the app
December 11, 2023

Incredible Service, incredible app. There are some limitations but the service team have jumped to assist and add improve things so I feel it will eventually be perfect for our needs. Service is insane from SC, such a load off!

Siyamuva
South Africa
5 months using the app
August 11, 2013

amazing app, go ahead and install it now!

La Virgen de Guadalupe | LVDG
Mexico
5 months using the app
March 11, 2014

This app has been a huge time saver for us! This is the second store where we have used the premium version of Product Options. It's allowed us to create many options that are affected by price that we couldn't do otherwise in the Shopify system. When we first started, for example, we had a dog bed that came in multiple sizes and fabrics. In order to complete my listing on Shopify, it was going to take over 400 options added based on how you have to do it in their system. It was crazy to us! So, this way it took a couple of minutes, and then you can apply the same options to multiple listings if needed. We would highly recommend this app, and the support is phenomenal!

I Like Furniture.com (Division of Dreamworks Designs, Inc.)
United States
5 months using the app
May 22, 2013

I am stunned with the customer service of Shappify. The way I wanted to use this app is a bit different (and I thought impossible) to accomplish, so I uninstalled it. I then got a personal email from James, and he asked me why I uninstalled. I explained it to him, and he proceeded to spend OVER THREE HOURS OF HIS TIME fixing my product.liquid page so that it could handle the functionality I wanted from this app. He went WAY OVER AND BEYOND my wildest expectations of customer service, staying over 30 minutes after he was supposed to get off from work. A++++ Shappify has my business for life.

TrackDecals
United States
5 months using the app
January 30, 2014

Great App. Upload any file type with conditional logic. Great for us to have a responsive form for our clients.

Design HVAC Experts Inc.
Canada
5 months using the app
May 28, 2014

I've been using this app for about two months, and I'm super impressed. The customer service is great (I needed a help because I had another, similar app installed and it conflicted with this app). I uninstalled the other app I'd tried because this one is far superior. I used it to create "product builders" for each of my charts products - making it easier for people to assemble the system they need instead of individually picking things out. In the future I'll need to something more simple, like extra customization on some of my magnets, and this will work perfectly for that as well. I use the upgraded version with the conditional logic, and it's fantastic. I love this app!

Stinkerpants
United States
5 months using the app
Edited April 24, 2017

Good app! Does exactly as advertised! The customer service was excellent, MC was quick to help, easy to work with, and helped greatly in solving out issues.

Esks Shop
Canada
Almost 9 years using the app
April 27, 2014

Very handy for creating advanced option features & boost sales.
According to me, this app is super awesome (and not so expensive)!

Dekora Concept Store
Bulgaria
5 months using the app
February 13, 2014

Well thought and easy to use, i have only positive vibes

Allroad Adventures
Denmark
4 months using the app