Reviews (2,629)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, crucial for stores with customizable items. It supports various options and uses conditional logic to show only relevant choices, keeping product pages tidy. The support team is praised for their responsiveness and custom coding help. Despite an initial learning curve, the interface is user-friendly, and the dedicated customer service through multiple channels enhances the shopping experience and aids business growth.

February 27, 2021

Love this app - completes my website so that my clients can create highly customized jewelry right in their cart. Also wonderful customer service (Heyo Alina!!) -- they even helped get me back up and running when I accidentally deleted the app. Really great tool for any Shopify store that needs more than 3 variants.

Crown Nine
United States
Almost 7 years using the app
Shop Circle replied March 1, 2021

Thank you for your review. We are so thrilled that you are loving the app. We are so happy that Alina was there to help, thank you for choosing Bold!

Edited April 27, 2017

Our startup created one of the most complex shopping cart coding conflagrations, by integrating a highly customized Plug-In solution from Bold Commerce with specific permutations and complex product options. When we unexpectedly found ourselves with a rogue Developer unable to handle or professionally manage coding tasks, (compounded by an inadvertent error), we were met with graciousness and professionalism as BOLD'S Devs wrestled the bull down by the horns, helping us resolve our issues. BOLD'S client and developer support exceeded my staunchest professional expectations of what customer service, and technical "support" authentically become. Tamer, you may be the "APP" guy, but you're clearly the people guy for BOLD, and the intuitive, inspiring force behind your team. I've rarely had the pleasure and privilege of dealing wth a company so attuned to customers, or someone who simply listens as well as you do. The missing star is reflective only of technical APP limitations on complete customization facility. Thanks to you and Tyson again, for all your incredible work to resolve the issues, and complete our site dev for the BOLD segment, finally getting us underway after our sites languishing for many months. We are extraordinarily grateful to you, and customers for life.

Guildworksiabraham
United States
Almost 7 years using the app
November 13, 2013

This app was exactly what I needed for my custom stationary business. It works flawlessly and allows my customers to give me their information with ease. Great app and highly recommended!! My only comment and why it didn't give it 5 stars is I wish options could change the price of the item. That would be great!

Shop Party Boutique
United States
About 5 years using the app
February 21, 2014

This is an AWESOME app, we have been able to add functions for customers to upload photos and colour choice which has made our site extremely user friendly to both us and the customer. Customer support is FABULOUS as well, always answered within hours and extremely helpful.

personalizedmouse.com
Australia
3 months using the app
September 6, 2023

We've been using Bold Product Options for our flower shop for years, and we could not operate without it!
Deelen's customer service specifically was very helpful and much more prompt than you would expect.
We would recommend them just from the level of customer service alone :)

Academy Florist
Canada
Over 6 years using the app
August 13, 2018

Great app and great support! Paraminder helped me a lot and provided me a exceptional solution for my issue.

My Anelli
Germany
Over 6 years using the app
July 17, 2023

I’ve been using bold options for a few years, great app and easy to use. Great customer service, any issues and they are always happy to help.

Broadway Trophies & Engraving
United Kingdom
Over 6 years using the app
February 19, 2021

I run a personalized jewelry and gifts website. It would not be able to function optimally without all the variables that Bold Product Options offers. When I have to update my theme occasionally, I need to have the app coding reinstalled as well. Bold has always assisted me in a very timely, friendly, and professional manner. Aman was my recent tech and she was fantastic. Thank you!

My Forever Child
United States
Over 6 years using the app
Shop Circle replied February 22, 2021

Thank you for your review. We are so happy that we were there to assist you when you needed and so happy Aman was fantastic! Thank you for choosing Bold!

March 5, 2014

The options on this app are impressive. It helps streamline our ordering process ultimately boosting our conversion rate. Similar services are way more expensive if you were to use a company outside Shopify so this app is definitely a value.

Crooked Sticks Apparel
United States
3 months using the app
Edited January 17, 2020

I've used this app for three years and it is excellent. Once you get your head around the conditional logic it is very straight forward. The help desk is brilliant and always quick and efficient. Tonight I was helped very efficiently by Priyanka.

Red Rufus
Ireland
Over 6 years using the app