Reviews (2,632)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced product customization and variant management capabilities, highlighting features like conditional logic and bulk changes. They find the interface intuitive but note a learning curve. The support team is praised for their quick and effective assistance, often involving live calls. This app is valued for enhancing the shopping experience by efficiently catering to diverse customer preferences.

January 31, 2019

My whole business wouldn't be possible without this app! I love it! And the customer service and support (Thanks Mona!), is top notch! Keep up the good work Bold!

The Custom Brand Shop
United States
About 3 years using the app
Edited March 3, 2017

Love this App! Their customer support is first rate. They are quick to help and do an excellent job. I'd recommend this app simply thanks to the excellent customer support, but also because its a great addition to any store. It makes adding options to your products much simpler.

Shop Pony Club
United States
About 3 years using the app
October 12, 2015

Love this app! It solved the complicated custom ordering process for us. We had a few issues in the beginning with the compatibility of our theme but Bold App was super helpful and speedy with resolving our issue for us. Thanks!

Motley Illustrates
United States
About 3 years using the app
July 14, 2023

Definitely give Bold Options a try!

I've downloaded literally every single Product Customization app out there (literally EVERY one) and Bold Options really stands out because of their excellent customer service. They are without a doubt the only ones that will take the time to really make this an app a fit for your store. They helped build several completely custom codes for my store that I would have otherwise had to hire a developer for. No other app as ever helped me like this - even for a very very simple modification, all the other apps I worked with said that that was out of their capabilities and I had to find a developer to help with. Not only does that obviously save on costs but it also helps fast track the whole process because if you have past experience with developers, you know that it's usually very slow.

I've worked with several customer service agents here who have all been great but most recently I worked with Nisha who was able to actual make code edits on the spot while I was on chat support with her which was amazing customer support. Truly exceptional customer service!

Make It Mine
United States
About 3 years using the app
Edited May 2, 2020

I just started using this app and although a bit confusing at first, it is very easy to use and get set up once you dig in a bit! I've also never had any personal problems with Bold's customer service if you get ahold of them during their actual hours. I think that they might be working remotely, due to COVID, so there is that. I've just recently had Rony help me out and he was about as helpful as one can be!!

Worldbuilders Market
United States
About 3 years using the app
July 30, 2019

Recently upgraded my Shopify Theme and Bold Support were brilliant in helping to re-do my options on the new code.
Thank you!

Jana Reinhardt
United Kingdom
About 3 years using the app
Shop Circle replied August 2, 2019

Hi there! Thank you so much for the review. We're always happy to help out with our coding installations and I'm glad that our team could get this going for you again.

We hope to hear from you soon!

July 13, 2023

Just want to thank Alina from shop circle/ bold products. Have had a issue on going for quite some time, She had it sorted in a day. Very good communication and super easy to deal with!

Thanks Alina

Aeon Giftware NZ
New Zealand
About 3 years using the app
October 12, 2015

Thrilled to have found your app. We were really struggling to find a solution that would work with all the different types of products we carry that required personalization and additional shipping charges. Thank you!

Project Nursery
United States
About 3 years using the app
June 27, 2014

We built our whole belovedpaperie.com website on this. If you want to see a site that streches Product Options to the max check it out. We chose this app because we needed nested dependencies (options based on previous options).

We sell paper products and the quantity of invites you choose plus the various options changes the price.

My only request would be a copy function.

Beloved Paperie
United States
About 3 years using the app
January 22, 2016

Their support team goes above and beyond to help us tackle obstacles whether specific to our business needs or fixing bugs our customers experience. David Bilsky came up with a fast and effective solution to an issue this week and we are super grateful for all the hard work these guys do. Thank you!

Usamm Llc
United States
About 3 years using the app