Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex inventories with a range of product options and variants. They value its user-friendly interface, conditional logic, and bulk update features, which enhance customization and efficiency. The customer support team is praised for being responsive and knowledgeable, providing quick fixes and custom coding. Regular updates keep the app relevant and functional.

March 24, 2015

Just the drop down system we were looking for, its worth upgrading to premium to be able to make the conditions. Their customer service is really helpful too!

Soumatrix
United States
About 1 year using the app
January 22, 2024

This app solves most of our problems we were hoping it could, and customer service is helpful and prompt.

The new Dynamic List feature is great for us because we can have new products automatically have Option Sets applied to them rather than manually needing to select each new item within the app every time.

HockeyStickMan Canada
Canada
About 1 year using the app
July 24, 2013

This app has allowed us to move past the limitations of not having enough variants to cover our necessary customization options. Very grateful for this app and what it has allowed us to accomplish!

SleepZero
United States
About 1 year using the app
May 1, 2019

The app is good for creating the options. The support is quick and good. The app is worth a trial and can be used if suits the needs.

Sturdy Sports
Australia
About 1 year using the app
Shop Circle replied May 7, 2019

Hi! Thanks for the review. If you have anything that you'd like for us to help with going forward, please feel free to reach out to us again!

Edited October 2, 2017

At first we had some issues in the past that took a while to resolve. However, Paul and Lawrence worked with us, and we are now up and running and everything seems to be going good. I must be honest, we have A LOT of option sets, and we pushed the software to boundaries it may not have been designed for. We did experience some of the negative sides of things as mentioned in some of the comments, but they stepped up their game and made things right! I must give them credit for that. Thanks guys for all of your help!

Self Reliance Outfitters
United States
12 months using the app
October 3, 2023

It takes time to be attended but the support is very helpfull.

UNIQ Uniformes
Mexico
12 months using the app
Shop Circle replied October 24, 2023

Hello!

Thank you for your 4-star rating and the kind words about our support team. We're thrilled to hear that you found our assistance helpful.

We're sorry to hear that you experienced longer than preferred wait times, however. Our team constantly strives to keep waiting times to a minimum and we sincerely apologize for any inconvenience caused. Your feedback is crucial in our mission to offer timely support to all our customers.

We will ensure that your experience with our support wait times is forwarded to the appropriate channels for further improvements.

Again, we appreciate your feedback and we hope we can make your next experience with our support even better.

Best regards,

The Shop Circle Team

December 18, 2013

Works nicely once installed properly.

Price is a little high for the pro version ($19.99/month).

Good customer service.

Kinexic Motorsports
United States
11 months using the app
April 26, 2018

This app is just great, i were looking for an app to set up my options because i'm working on a travel booking website on shopify, the first shopify travel website and the product options by bold look perfect on my website, i also installed bundles app by bold but finally decided to keep the options app to try to set up my options like i wanted, i already did it, every options are fine, na not every options, i have a prob, my first option created is "choose your 3 combine up accomodations" so my customers will choose his first choice and the number of nights, then he have to click on "choose 2nd acmdt" and that's WHERE MY PROBLEM IS" for his second choice i want an option that will show him like a slide collection to give him possibility to show the images of the second hotel before he simply match and that will save it like his second choice, and the customer can click to "choose my 3rd" and the same process a slide collection of the package he book, that's just mean he can combine 3 accommodations in one of the 4 packages ( basic, premium, superior or luxury) and guess what for a unique price, i mean pay one hotel and combine 2 others..that's the only problem that stop me and i have to find a solution asap, the plan b will be to add a paragraph text option but i don't want my customer to research their 2nd accommodations copy the complete name and paste it, i want them to enjoy they "shopping" or booking ; hope someone can advice me or help me to find that solution, thanks a lot to all bold guru's for their suooprt and hope to read you again

Exode Voyages
United Kingdom
11 months using the app
July 7, 2015

I am generally happy with the app. However, now that I have a lot of product on the site, it takes a long time to add listings to the options. The app has slowed down tremendously. Otherwise it all works well and I would recommend it.

Shinylittleblessings
United States
11 months using the app
Edited November 21, 2022

Bold Product Options was great but has stopped working in the past week. No response from the new owners Shop Circle yet. Their support portal seems to be broken also, can't make an account to view my support ticket. *Update, finally managed to speak with someone on live chat & they fixed the issue within a few minutes.

GreenGreen Store
United Kingdom
11 months using the app